Key Accounts Manager

Job Description

ABOUT US Shipmozo is a cutting-edge Multi-Carrier ecommerce shipping Solution Company, streamlining shipping processes for businesses. Offering domestic and international shipping, real-time tracking, and automated order processing, Shipmozo integrates with major e-commerce platforms. With competitive rates, businesses can save money on shipping costs. Access to a network of over 29,000 pin codes in India and international shipping to over 220 countries ensures timely deliveries. Exceptional customer service is a priority. . JOB RESPONSIBILITY • Develop and maintain strong relationships with clients to understand their shipping needs and ensure their satisfaction. • Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing support. • Collaborate with internal teams to ensure timely and accurate delivery of shipping solutions. • Monitor and analyze client activity to identify opportunities for improvement and growth. • Provide clients with regular updates on shipping statuses, new services, and market trends. • Gather and analyze feedback from clients to inform service improvements and innovations. • Prepare and present reports on client activities, satisfaction levels, and potential risks to management. • Assist in negotiating contracts and service agreements with clients. • Stay up-to-date with industry developments and competitors to identify potential opportunities and threats. • Contribute to the development and implementation of client retention strategies.Top of Form SKILL REQUIRED TO BE SUCCESSFUL IN THIS ROLE: • Bachelors degree in Business Administration, Logistics, Supply Chain Management, or a related field. • Proven experience as a Client Relationship Manager or in a similar role within the shipping or logistics industry. • Excellent communication, negotiation, and interpersonal skills. • Ability to manage multiple clients and projects simultaneously. • Proficiency in CRM software and Microsoft Office Suite. .