Job Description

Responsibilities: - Be responsible for school servicing success with robust operation excellence - Ensure handling the schools as per the service KPIs committed to the schools - Ensure smooth onboarding of the school after-sales team handover - Work closely with the training team to conduct teacher training, allocate trainers, plan schedules, etc - Co-ordinate with the school management regularly to ensure customer success wherever required - Ensure timely reporting to the KDMs/Principals about the success of the program and its delivery - Co-ordinate with the school teachers regularly to ensure smooth delivery of the program wherever required - Driving School Retention & Collection - Take ownership and end-to-end accountability for resolving any school-related issues - Create & manage a strong reputation by demonstrating consistent, clear communication between internal & external parties