Job Description

The Key Client Relationship Manager will be responsible for managing and growing relationships with key clients while actively identifying and acquiring new clients for the company. The role involves ensuring client satisfaction, driving repeat business, and expanding the customer base by targeting new business opportunities. The individual will act as the primary point of contact for existing and potential clients, aligning internal teams to meet client requirements and ensuring seamless service delivery. Key Responsibilities: 1. Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their business needs and expectations. Act as the primary point of contact for key accounts, ensuring high customer satisfaction and prompt resolution of issues. Regularly communicate with clients through meetings, calls, and emails to provide updates and discuss ongoing projects. Collaborate with internal teams (Production, Quality, Supply Chain) to ensure smooth execution of client orders. 2. New Client Acquisition & Business Development: Proactively identify and reach out to potential clients. Develop and execute strategies to expand the company's customer base, targeting domestic and international markets. Conduct market research to identify potential business opportunities and new industry segments. Generate leads through networking, industry events, exhibitions, and referrals. Develop proposals, negotiate contracts, and close deals with new clients. 3. Revenue Growth & Sales Expansion: Identify opportunities for upselling and cross-selling to existing clients. Develop strategies to enhance client retention and improve repeat business. Work closely with the Sales & Marketing team to develop customized solutions for clients. Negotiate pricing, contracts, and service agreements to maximize profitability. 4. Order & Production Coordination: Coordinate with Production, Merchandising, and Supply Chain teams to ensure timely execution of client orders. Monitor order progress, address potential delays, and proactively communicate updates to clients. Ensure all client specifications, including quality standards, delivery timelines, and compliance requirements , are met. 5. Market & Competitor Analysis: Stay updated on industry trends, market demands, and competitor activities . Identify emerging trends in apparel and textile manufacturing to offer innovative solutions to clients. Provide insights and recommendations to senior management on expanding product offerings. 6. Reporting & Documentation: Maintain comprehensive records of client interactions, contracts, order details, and service issues. Prepare periodic reports on key account performance, new client acquisition, revenue growth, and customer satisfaction . Present insights to senior management regarding client trends and improvement areas. Preferred candidate profile Excellent communication, negotiation, and problem-solving skills . Ability to manage multiple clients and projects simultaneously. 3+ years of experience in client relationship management, sales, or key account management in the apparel/textile manufacturing industry. Willingness to travel for client meetings, industry events, and factory visits . Perks and benefits