As our Executive - MIS, you will play a crucial role in driving both customer success and sales administration functions. Reporting to the Directors of Business Growth, you will collaborate closely with the business development team, customer success team, finance team, and other stakeholders to ensure smooth operations and data management through our management information system (MIS). Roles and Responsibilities : Data Management and Analysis : Develop and maintain a comprehensive customer database and sales MIS system. Acquire, clean, and organize extensive datasets from various sources. Ensure data accuracy and integrity through validation processes. Reporting and Insights : Generate regular reports on customer success and sales performance, trends, and key metrics. Provide actionable insights that contribute to customer satisfaction, retention, and sales growth. Create and manage dashboards using visualization tools such as Tableau. Process Improvement : Identify opportunities for process enhancement within customer success and sales administration. Implement solutions that optimize efficiency and effectiveness. Stakeholder Collaboration : Foster positive relationships with business development, customer success, and finance teams. Coordinate cross-functionally to resolve issues and drive initiatives forward. Compliance and SOP Development : Ensure adherence to customer success, sales administration policies, procedures, and legal requirements. Develop and maintain standard operating procedures (SOPs) to streamline operations. Industry Awareness : Stay updated on industry trends, competitor activities, and customer needs. Provide insights that inform strategic decisions in customer success strategies and product development. Desired Candidate Profile : Bachelors degree in Business Administration, Finance, or a related field. Minimum of 2 years of experience in customer success, sales administration, or MIS roles. Hands-on experience in data analytics and proficiency in advanced Excel. Expertise in Tableau or similar visualization tools. Strong analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Previous experience in the education domain is advantageous.

Process Adherence: Follow established sales processes and guidelines to ensure operational efficiency and consistency. Sales Pipeline Management: Effectively manage and nurture pre-qualified leads provided by the company. Solution-Based Selling: Understand schools unique needs to offer tailored book solutions that align with their curriculum and teaching goals. Product Demonstration: Conduct engaging presentations and academic discussions with school decision-makers to showcase the value of our offerings. Contract Negotiation Closure: Lead discussions, negotiate terms, and finalize school agreements. Client Relationship Management: Build and maintain strong relationships with schools to ensure long-term partnerships and customer satisfaction. CRM Management: Accurately update sales activities, client interactions, and progress in the CRM system. Market Expertise: Stay informed about trends in the primary education sector and competitors offerings. Desired Candidate Profile: Experience: Proven success in sales, preferably in selling educational products to schools Educational Qualification: Any Graduate. Skills: Strong communication and presentation skills to connect with educators and decision-makers. Excellent negotiation, risk analysis, and collaboration abilities. Customer Focus: Ability to build strong relationships with clients and deliver exceptional service.

We are seeking an experienced Training Manager (L&D) to join our Customer Success Department. The Training Manager will play a crucial role in designing and delivering comprehensive training programs for our Program Success Managers (PSMs). The PSMs are responsible for ensuring successful implementation and onboarding of our customers onto our platform. The ideal candidate will have a strong background in training and developing employees, specifically in customer success or similar roles. They will be responsible for equipping our PSMs with the knowledge and skills necessary to drive customer success and satisfaction. Responsibilities: 1. Training Strategy & Content Development Develop strategic training plans tailored to PSMs within the Customer Success Department. Collaborate with Customer Success Managers, Product Managers, and Subject Matter Experts to identify training needs. Design, develop, and deliver engaging training programs, workshops, and materials such as presentations, guides, and job aids. 2. Training Delivery & Facilitation Conduct in-person and virtual training sessions to educate PSMs on product features, onboarding best practices, and communication strategies. Utilize varied instructional techniques and technologies to deliver workshops. Provide ongoing coaching and performance feedback to PSMs, including one-on-one support. 3. Evaluation & Improvement Monitor and assess training effectiveness through evaluations and feedback. Continuously improve training content and delivery methods based on assessments. Track post-training progress and identify areas for further support or intervention. 4. Collaboration & Management Collaborate with HR to align training initiatives with career development and succession planning for PSMs. Work with external vendors or consultants when specialized training is needed. Maintain detailed training records, including attendance, evaluations, and certifications. Qualifications: 1. Education & Experience Bachelors degree in Business, HR, Education, or a related field (Masters degree is a plus). 5-7years of experience in training and development, ideally within customer success. Experience designing and delivering training programs for employees. 2. Skills & Knowledge Strong understanding of customer success principles, onboarding methodologies, and best practices. Excellent presentation, facilitation, and coaching skills. Proven ability to assess training needs, develop content, and evaluate training effectiveness. Strong project management, communication, and interpersonal skills. Familiarity with LMS and training software. 3. Additional Qualifications The candidate should be willing and able to travel across India as required to support training initiatives for our teams. Passion for continuous learning and staying current with industry trends and customer success methodologies. Experience in the SaaS or technology industry is a plus.

We are seeking an experienced Technical Project Manager with a strong background in EdTech to join our dynamic team. The ideal candidate will have a minimum of 4 years of experience in project management, excellent technical acumen, and a passion for education technology. This role will involve managing the development and implementation of our projects, ensuring they are completed on time, within scope, and within budget. Key Responsibilities: Project Planning and Management : Lead the planning, execution, and delivery of projects. Define project scope, goals, deliverables, and timelines in collaboration with stakeholders. Team Leadership : Manage and mentor a cross-functional team of developers, designers, and educational experts. Foster a collaborative and high-performing team environment. Stakeholder Communication : Serve as the primary point of contact for project stakeholders. Provide regular updates on project status, risks, and issues. Ensure clear communication and alignment with all parties involved. Technical Oversight : Oversee the technical aspects of project development, including software design, development, testing, and deployment. Ensure the use of best practices and adherence to technical standards. Risk Management : Identify, assess, and mitigate project risks. Develop contingency plans to address potential challenges and ensure project continuity. Quality Assurance : Ensure that all deliverables meet the highest quality standards. Conduct regular reviews and testing to maintain the integrity and performance of solutions. Budget Management : Monitor project budgets and expenditures. Ensure projects are delivered within financial constraints and optimize resource allocation. Qualifications Education : Bachelor s degree in Computer Science, Engineering, Information Technology, or a related field. Experience : Minimum of 4+ years of experience in project management, preferably within the EdTech industry. Technical Skills: Strong technical background with experience in software development, system architecture, and technology integration. Proficiency in project management tools and methodologies, e.g., Agile, Scrum, ., Leadership : Proven ability to lead and manage cross-functional teams, Excellent interpersonal and communication skills. Strong analytical and problem-solving abilities. Ability to think strategically and execute methodically. Certifications : Project Management Professional, PMP, or Certified ScrumMaster, CSM, certification is a plus.

We are seeking a passionate Program Success Manager to lead the integration of Ulipsu s innovative learning platform into K-10 schools. The role involves traveling to schools, observing classroom practices, training educators, and ensuring smooth academic operations. Key Responsibilities Program Implementation: Oversee the implementation of Ulipsu in schools. Observe classrooms and provide actionable feedback to teachers and administrators. Align Ulipsu with schools educational goals in collaboration with leaders. Teacher Training & Support: Develop and deliver training sessions, webinars, and resources for educators. Offer ongoing support through one-on-one coaching and classroom demonstrations. Academic Operations & Coordination: Streamline operations to ensure effective program adoption. Monitor progress using data and provide insights for improvement. Coordinate with Ulipsu s internal teams to resolve challenges. Stakeholder Engagement: Build strong relationships with teachers, school leaders, and parents. Organize workshops, webinars, and showcase events to highlight student progress. Qualifications Education: Bachelor of Education (B.Ed.) or equivalent. Experience: 2-4 years in K-10 or international schools, with expertise in EdTech. Skills: Strong communication, facilitation, project management, and a passion for education. Willingness to travel to schools in Davanagere, Haveri, Shivamogga, Bagalkote , and other regions for support. Benefits Competitive reimbursement package. Opportunity to lead impactful educational initiatives. Professional growth in a collaborative environment.

We are actively seeking a Quality Assurance (QA) professional to join our team. If you have a keen eye for detail, a passion for ensuring product excellence, and expertise in testing methodologies, this is an opportunity to play a pivotal role in ensuring the quality and reliability of our software and applications. Join us in maintaining our commitment to delivering high-quality products to our customers. Roles & Responsibilities: Review and analyze software requirements Ability to work in a team Good observation skills & a willingness to learn Create and execute test cases and analyze results Familiar with Desktop/Web/Device application Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle. Automation Testing will be an advantage Qualifications Requirement: UG/PG graduates. Preferred Skills Good communication skills, both verbal and written. Excellent data collection and analysis skills. Strong attention to detail. Problem-solving. Positive attitude. Additional Notes: Immediate joiners are preferable.

Ensure the accurate and timely processing of customer success-related documents and communications. Coordinate with the customer success team, finance team, and other stakeholders to resolve any issues related to customer success and MIS. Develop and maintain a customer database and management information system (MIS) that provides accurate and timely information on customer interactions, trends, and other key metrics. Generate regular reports on customer success performance, customer trends, and other key metrics, and provide insights that help drive customer satisfaction and retention. Identify opportunities for process improvement and implement solutions that enhance the efficiency and effectiveness of customer success and MIS. Develop and maintain positive relationships with customer success team members, finance team members, and other stakeholders. Ensure compliance with all customer success policies, procedures, and legal requirements, and build and develop standard operating procedures (SOPs). Stay updated on industry trends, competitor activity, and customer needs, providing insights that help inform customer success strategies and product development. Acquire, clean, and organize extensive datasets from various sources. Ensure data accuracy and integrity through validation. Create and implement data models, algorithms, and visualizations. Generate actionable recommendations based on your analysis. Creating & managing dashboards in visualization tools such as Tableau. Effectively communicate findings and recommendations to stakeholders Desired Candidate Profile Bachelors degree in Business Administration, Finance, or a related field. At least 1 year of experience in customer success, MIS, or related field. 0-1 years of Hands-on experience in Data Analytics/ Data Engineering. Competent in Advanced Excel. Highly skilled in Tableau. Strong knowledge of customer success policies, practices, and legal requirements. Excellent analytical, problem-solving, and data management skills. Strong knowledge of database management and information systems. Excellent communication and interpersonal skills. Any experience in Education Domain will be an add-on. Ability to work independently and as part of a team. Ability to multitask and manage multiple priorities in a fast-paced, dynamic environment. Proficiency in Microsoft Excel and other database management software. Ability to coordinate with multiple teams for implementation & Analysis

Develop well researched content on Data Science and Design Thinking Design and develop Data science and Design Thinking curriculum related content for K 12 sector Utilize gamification as and when required. Utilize industry best practice and familiarity with the organizations mission to inspire ideas and create content. Collaborate with various stakeholders such as CD, curriculum manager for devising the content. Curate the content to deliver the learning outcome. Development of technical content based on Instructor led training videos. Development of FAQ & scripts, hand-outs, etc. Development of Data science and Design Thinking related training modules. Develop Learning Curve Analyzers to gauge the Learning Outcomes(Assessments / Practices). Manage Team and handle the tasks accordingly. Maintain a smooth flow of operations involved within the Team. Desired Qualification and Skills Relevant Technical Degree and subject knowledge in Data Science Preferred qualifications for this job include a Bachelors degree in Computer Applications or Engineering (BCA/BE). Having a Masters degree in Computer Applications (MCA) would be an added advantage. 2Yrs+ experience in e-learning Technical content development. Should be aware of Data Science, excel and Design Thinking principles. Proven record of excellent writing demonstrated in a professional portfolio Impeccable grasp on English Ability to work independently with little or no daily supervision. Flexible and adaptable to updated processes. Strong interpersonal skills and willingness to communicate with clients, colleagues, and management. Experience in E learning industry will be preferred Good time management skills, prioritizing, scheduling, and adapting as necessary Proficiency in usage of computers, writing skills, such as Google Docs ,Microsoft Excel and Microsoft Office. Knowledge of Tools such as Articulate will be an added advantage. Strong writing, verbal, listening and presentation skills.

We are seeking a highly skilled and creative Life Skills Content Developer to join our dynamic team. As a Life Skills Content Developer, you will play a crucial role in developing engaging and effective Life Skills content for the K10 segment. Your expertise in Life Skills and curriculum development will be instrumental in creating high-quality educational materials that inspire students and promote skill development in Life Skills Responsibilities: Develop and design comprehensive Life Skills content, including lesson plans, worksheets, assessments, projects and instructional materials, so as to develop Life Skills amongst the students and deliver learning outcomes. Collaborate with a team of educators, curriculum specialists, and graphic designers, Media developers to create engaging and interactive content that meets the needs of diverse learners. Conduct extensive research to ensure the accuracy, relevance, and effectiveness of the content, incorporating best practices and current pedagogical approaches. Review and edit the content to ensure clarity, coherence, and consistency in concepts, examples, and explanations. Integrate technology tools and resources effectively into Life Skills content, leveraging digital platforms and interactive features to enhance student learning experiences. Stay updated with the latest developments in Life Skills education, instructional technologies, and teaching methodologies to continuously enhance the quality of the content. Collaborate with cross-functional teams to ensure seamless integration of the content with other subject areas and interdisciplinary projects. Participate in regular team meetings, contribute to brainstorming sessions, and provide input on the overall content development strategy. Qualifications: A degree in Psychology or in Humanities OR A Soft Skill trainer with Subject Knowledge of Life Skill s An impeccable grasp of English Proven experience in developing life skills curriculum and instructional materials for the K10 segment. Strong knowledge of K10 Life skills curriculum standards, educational frameworks, and pedagogical approaches. Excellent soft skills and a deep understanding of fundamental concepts across different grade levels. Familiarity with educational technology tools, digital resources, and interactive learning platforms for life skills instruction. Strong research and analytical skills to gather and analyse data for content development and improvement. Excellent written and verbal communication skills, with the ability to explain complex Life skills in a clear and concise manner. Creativity and innovation in designing engaging and interactive Life Skills content.

We are seeking a highly skilled and creative Finance and Entrepreneurship Content Developer to join our dynamic team. As a Finance and Entrepreneurship Content Developer, you will play a crucial role in developing engaging and effective Finance and Entrepreneurship content for the K10 segment. Your expertise in Finance and Entrepreneurship and curriculum development will be instrumental in creating high-quality educational materials that inspire students and promote skill development in Finance and Entrepreneurship concepts. Responsibilities: Develop and design comprehensive Finance and Entrepreneurship content, including lesson plans, worksheets, assessments, projects and instructional materials, so as to develop Finance and Entrepreneurship skills amongst the students and deliver learning outcomes. Collaborate with a team of educators, curriculum specialists, and graphic designers, Media developers to create engaging and interactive content that meets the needs of diverse learners. Conduct extensive research to ensure the accuracy, relevance, and effectiveness of the content, incorporating best practices and current pedagogical approaches. Review and edit the content to ensure clarity, coherence, and consistency in concepts, examples, and explanations. Integrate technology tools and resources effectively into Finance and Entrepreneurship content, leveraging digital platforms and interactive features to enhance student learning experiences. Stay updated with the latest developments in Finance and Entrepreneurship education, instructional technologies, and teaching methodologies to continuously enhance the quality of the content. Collaborate with cross-functional teams to ensure seamless integration of the content with other subject areas and interdisciplinary projects. Participate in regular team meetings, contribute to brainstorming sessions, and provide input on the overall content development strategy. Qualifications: Bachelors degree in Commerce or Bachelor of Business Administration. A Masters degree in Commerce or a Master in Business Administration is preferred. Proven experience in developing Finance curriculum and instructional materials for the K10 segment. Strong knowledge of K10 Finance curriculum standards, educational frameworks, and pedagogical approaches. Excellent finance skills and a deep understanding of fundamental concepts across different grade levels. Familiarity with educational technology tools, digital resources, and interactive learning platforms for Finance instruction. Strong research and analytical skills to gather and analyse data for content development and improvement. Excellent written and verbal communication skills, with the ability to explain complex Finance and Entrepreneurship concepts in a clear and concise manner. Creativity and innovation in designing engaging and interactive Finance and Entrepreneurship content.