Develop high quality features with a focus on solving complex supply chain problems Build prototypes and conduct design investigations to clarify requirements and resolve technical uncertainty Collaborate with a team of skilled engineers, product designers and product managers in open-minded agile environment Innovate with Generative AI and new technologies Technologies we use C++, NUnit Docker, K8s Jenkins What we are looking for Bachelors/master s degree in computer science or equivalent Total 6+ years of industry experience, predominantly in building high performance applications 3+ years experience developing enterprise-grade applications, preferably in C++ Good understanding of design patterns and object-oriented programming Knowledge of modern CI/CD pipelines for software delivery A willingness to learn and analyze complex supply chain problems Experience in Supply Chain Optimization using Operations Research or Heuristics is a definite plus Experience using tools like Visual Studio, Git, Jenkins, Artifactor Work With Impact: Our platform directly helps companies power the world s supply chains. We see the results of what we do out in the world every day when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, PG, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons

The Customer Support team focuses on the post-sales support to Kinaxis customers, serving as their initial point of contact to resolve their technical challenges and gaps. The team strives for outstanding customer satisfaction through interactions, timeliness and quality of resolution for which each member of the team plays an integral part in achieving this success. The Technical Support Analyst will provide responsive technical support to our customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with Maestro. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset. What you will do Investigate, research and resolve issues in a timely fashion while maintaining communication with customers on status, roadblocks and timelines. Respond to customers queries by determining nature and likely causes of issues, recommend corrective actions or guide customers through resolution. Follow up with customers ensuring recommendations and steps taken continue to fit customer expectations, recommend further action where necessary. Assume role of Triage, as scheduled, to review newly acquired cases ensuring all key documentation / information is included, assigning cases to appropriate agents based on team matrix and updating case statuses as required. Determine potential root causes for reported customer issues, going beyond the presented issue to identify true issues, challenges and recommend appropriate solutions to mitigate future impacts Respond to monitoring alerts from customer environments Perform daily application administration functions for on-demand hosted customers and on premise remote-administration customers Handle all assigned cases within specified SLA response times Create knowledge base articles related to a particular affinity Liaise and coordinate with other departments to respond to and resolve urgent, critical and/or complex issues and inquires Participate in on-call duty rotation and after hours environment maintenance What we are looking for Minimum 3 years of experience in a technical support role, supporting external customers on a software solution, ideally in a SaaS environment At least 1 year of experience supporting Kinaxis Maestro, with relevant Kinaxis RapidResponse / Maestro certifications Experience in Enterprise Resource Planning (ERP) support, with a focus on supply chain applications, is ideal Knowledge of relevant case tracking applications Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications Strong research skills Working knowledge of relational databases and query writing is considered an asset Experience in manufacturing, production planning, inventory management, or demand management in a support or planning role is a strong asset Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (SOC2, CGRP, etc.)

The NPI Solutions Consultant Intermediate, as a fully proficient professional with demonstrated experience, will provide trusted expertise and will contribute, review, and support throughout the customer implementation of Maestro. The incumbent will be responsible for understanding Kinaxis customers most pressing business performance challenges and will be committed to helping our customers solve complex issues in their supply chain management practice. What you will do Configure and implement Kinaxis Maestro software based on customer business requirements, ensuring solution configurations are of high quality, aligned with user stories, and completed in accordance with project timelines. Translate business requirements into Kinaxis Maestro software specifications, following supply chain industry trends and best practices. Lead and support data management and data integration activities, including source systems data transformation, data loading into Maestro, data cleanup and validation. Lead Quality Control/Quality Assurance validation and testing of the solution, including supporting UAT and capturing user feedback. Provide recommendations to improve future processes and implementations Provide technical support to end users and resolve complex issues; act as an escalation point for others Conduct solution training to customers end users Create and document issues through support cases and consult with Kinaxis Customer Support for issues; Update solution documentation and contribute to process improvements for future documentation requirements. Participate in deployment workshops with customers with a focus on guiding and training end users on how the Maestro solution was configured in relation to their business requirements and how to achieve immediate value from their investment. Provide continued support to the customer during the testing phase of the project to ensure the customer understands the solution and how it integrates into their supply chain management objectives and practices. What we are looking for Primary Skills and Qualifications Bachelor s or master s degree in in Industrial Engineering, Supply Chain, Operations Research, Computer Science, Computer Engineering, Statistics, Information Technology or a related field Passion for working in customer facing roles and able to demonstrate strong interpersonal, communication facilitation and presentation skills. 3-5 years of progressive experience in software implementations or deployments in the supply chain planning or supply chain execution space or business experience in supply planning, demand planning, inventory management, manufacturing. Self-starter who shows initiative in their work and learning and can excel in a fast-paced work environment. Excellent problem solving and critical thinking skills, able to synthesize a high volume of complex information to determine best course of action. Works well in a team environment and can work effectively with people at all levels in an organization. Previous exposure to managing external stakeholders such as customers and executive sponsors. Ability to work in a collaborative, matrixed environment with multiple team members. Ability to communicate complex ideas effectively, both verbally and in writing. Role Specific Skills and experience Experience working with supply chain processes and manufacturing planning solutions such as Maestro (formerly RapidResponse), SAP, Oracle or Blue Yonder applications to support supply chain activities. Some facilitation experience in needs requirements and analysis sessions with customers and system end users. Proven experience in applying supply chain best practices and concepts as it relates to forecasting, MRP (Material Requirements Planning), Constraint Management, and Production Scheduling. Some proficiency in SQL, R and/or Java Script.

The Customer Support team focuses on the post-sales support to Kinaxis customers, serving as their initial point of contact to resolve their technical challenges and gaps. The team strives for outstanding customer satisfaction through interactions, timeliness and quality of resolution for which each member of the team plays an integral part in achieving this success. The Technical Support Analyst will provide responsive technical support to our customers, on a global basis in a 24/7 environment, with a focus on resolving customer issues and ensuring their ongoing success with Maestro. This role will work as part of a broader team of Analysts in a high volume / impact environment pairing strong technical knowledge with a customer first mindset. What you will do Investigate, research and resolve issues in a timely fashion while maintaining communication with customers on status, roadblocks and timelines. Respond to customers queries by determining nature and likely causes of issues, recommend corrective actions or guide customers through resolution. Follow up with customers ensuring recommendations and steps taken continue to fit customer expectations, recommend further action where necessary. Assume role of Triage, as scheduled, to review newly acquired cases ensuring all key documentation / information is included, assigning cases to appropriate agents based on team matrix and updating case statuses as required. Determine potential root causes for reported customer issues, going beyond the presented issue to identify true issues, challenges and recommend appropriate solutions to mitigate future impacts Respond to monitoring alerts from customer environments Perform daily application administration functions for on-demand hosted customers and on premise remote-administration customers Handle all assigned cases within specified SLA response times Create knowledge base articles related to a particular affinity Liaise and coordinate with other departments to respond to and resolve urgent, critical and/or complex issues and inquires Participate in on-call duty rotation and after hours environment maintenance What we are looking for Minimum 3 years of experience in a technical support role, supporting external customers on a software solution, ideally in a SaaS environment At least 1 year of experience supporting Kinaxis Maestro, with relevant Kinaxis RapidResponse / Maestro certifications Experience in Enterprise Resource Planning (ERP) support, with a focus on supply chain applications, is ideal Knowledge of relevant case tracking applications Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications Strong research skills Working knowledge of relational databases and query writing is considered an asset Experience in manufacturing, production planning, inventory management, or demand management in a support or planning role is a strong asset Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (SOC2, CGRP, etc.)