Job DescriptionWe are hiring for the Associate / Senior Associate position.Profile: US Operations Job Type: PermanentLocation: Pune (Magarpatta City)Shift: Night Shift / Day ShiftNotice Period: Immediate OR within 1 Month joiners onlyWork Mode: Work from office (mandatory)Job Role & Responsibilities:Perform data entry tasks, maintain, and update documents related to assigned files.Review and correct documents as needed.Enter data of interested parties into the client system.Respond to client status reports.Retrieve and review documents from courts, counties, tax authorities, bankruptcy courts, and trustees.Upload and save relevant documentation in client systems.Prepare legal documents, including suits, affidavits, dockets, and court invoices.Conduct quality control reviews of legal documents.Communicate with clients via websites and email to update them on file status.Perform additional tasks as assigned.Must be willing to extend shifts if required.Skills & Qualifications:Education: Any bachelors degree (completed).Proficiency in MS Office and related applications.Strong presentation skills.Ability to work independently within defined parameters and make informed decisions.Quick learner with adaptability, ownership, and accountability.Interview Process:Mode: Face-to-face interviewMethodology: Operational round Email Id: Career@knovaone.com

Job Description We are hiring for SOP Specialist (Documentation expert).Position :1 for now.Designation: SOP specialistJob Type : Permanent Job location: Pune (Magarpatta City)Shift: Day/ NightWorking days: 5 days Notice: 15-30 days maximumWork from office is mandatory. Job Role & Responsibilities: Attending US Client training sessions and develop Standard Operating Procedure (SOP) referring to procedure training recording.Training new/existed resources on newly transitioned proceduresUpdate the existing SOP with the new instructions and training the resources on the changes Providing floor support/troubleshootingShould be able to communicate with US clients on calls if required.RequirementsMin 3 years experienced in documentation (preferably working experience in BPO industry- (US Collections/ US Mortgage)Excellent written and verbal communication skillsStrong client relationship managementExcellent organizational skillsFlexible with night shiftProficiency in MS Office and databases.EducationMinimum a graduate (in any field).Interview ModeF2F interviewSelection Methodology: (F2F)Writing TestOperational roundHR Interview Email Id: Career@knovaone.com