Job Description

Provide first-level technical support via phone , email, and chat for employees or customers facing technical issues Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems) Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting Assist with software installation and setup on desktops, laptops , and mobile devices, ensuring configurations meet company standards Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices Maintain an inventory of IT assets such as hardware, software, and peripherals Assist in setting up new users with accounts, systems, and equipment Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users Perform other duties as assigned by the Help Desk Manager or IT team Traveling within the city - 3 Branches. Person with 2-Wheeler preferred. To support daily Incidents on Hardware troubleshooting (Desktop/POS/Printers/Scanners/ CCTV, L0 Network router/Switch, etc) Preventive maintenance of IT infra. Education & Experience Any 10th or 12th Available Jobs and Positions: System Engineer (on-site) Laptop Technician (Field Engineer) Sr. IT Engineer (Remote) Network Engineer (Field Engineer) Company name: 365 Admin Support and Services - Hyderabad Website: https://www.365adminsupport.com/ https://www.365adminsupport.in/ Desired Skills Troubleshoot desktop and laptops, routers, issues and resolve. Knowledge of LAN & WAN Knowledge of Router and AP basic configuration and troubleshooting (L0). Knowledge on mail configuration Knowledge to install OS like Windows / Linux etc. Understanding of Retail Applications will be advantage Working knowledge of MS Products Excel, Word & Power Point Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Esclate the problem to the technical specialist & to regional/ National Team Leads if not resolved. Send your resume on hr@365adminsupport.com , madhavi@365adminsupport.com or 9550247123 Contact HR: Madhavi: +91 9550247123