L1 IT Service Desk / NOC Engineer

Job Description

Responsibilities: Analyze and identify potential security threats, vulnerabilities, and incidents; escalate issues to L2/L3 teams as necessary. Manage and resolve IT service requests, ensuring proper escalation and timely closure in line with SLA requirements. Deliver responsive and efficient first-level support to end users across hardware, software, and network environments. Support cloud administration activities and assist with system migrations as needed. Monitor and respond to security alerts from SIEM and EDR tools. Maintain accurate IT documentation and produce basic technical reports. Oversee IT asset management processes including vendor coordination, shipping/receiving, and inventory tracking. Facilitate smooth onboarding and offboarding of employees, ensuring IT readiness and compliance. Troubleshoot issues related to laptops, printers, basic networking, and core business applications. Perform basic administration of Linux server environments and provide ongoing support. Manage core enterprise platforms such as Microsoft O365, Intune MDM, and Active Directory. Operate effectively in a structured 24x7 roster-based environment, adhering to shift schedules and response SLAs. Consistently meet operational objectives and service targets in a highly demanding, time-sensitive environment. Requirements: Bachelor’s degree in IT, Computer Science, Networking, or a related field. 1-2 years of experience in IT service desk / NOC environment. Basic understanding of networking, cloud computing, and IT infrastructure. Ability to work independently under pressure, adapt to new technologies quickly, and operate effectively in a multinational team. Willingness to work in a 24x7 shift rotation, including weekends and holidays. Strong communication skills, problem-solving abilities, and a proactive approach to customer service. Familiarity with ISO 27001/27701 compliance and experience working with foreign clients is a plus. Commitment to following company policies and upholding the highest ethical standards Show more Show less