Job Description

Responsibility: 1. Troubleshoot and resolve L2 Finacle incidents in TD, Retail Loan and CRM Modules 2. Ability to resolve issues related to FI (Finacle Integrator) 3. Monitor/Ability to resolve Finacle batches related issues. 4. Analyze logs, queries, and configurations for root cause. 5. Manage incident tickets and contribute to problem management. 6. Support Finacle application changes and testing. 7. Collaborate with L1, DBAs, and ancillary systems. Qualification: 1. 7+ years of Finacle support experience in TD, Loan, CRM and its Integrator Modules 2. Strong Finacle architecture and functionality knowledge. 3. Knowledge of operating systems (e.g., Unix, Linux), database (Oracle) and Finacle scripting & customization. 4. Log analysis and troubleshooting expertise. 5. Effective communication and analytical abilities for problem resolution. 6. Familiarity with managing and troubleshooting batch processes. Note : WFO - Chennai