Job Description

Responsibilities: Providing 2nd level technical support to customers and partners Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team Reproducing customer issues, file bug reports and coordinate the delivery of fixes. Analysing and collecting customer data: log files, Java stack traces, thread dumps, Authoring knowledge base articles and driving internal knowledge sharing Working off routine hours on occasion Should be ready to work in a 24*5 shift environment. Must-Have: Hands-on experience with Java or Python. Good understanding of Relational Databases Hands-on experience in writing SQL queries Good understanding of JSON and web services-based APIs. Hands-on experience with log analysis tools such as Kibana. Ability to understand our business applications quickly. 4+ years in Level 2 support in a SaaS company.