L2/L3 Application Support

Job Description

We are looking for a skilled Application Support and Production Support Engineer with 7+ years of experience in the BFSI domain, specializing Production Support, and Application Maintenance. The ideal candidate will have strong expertise in Unix/Linux, Oracle SQL, WebLogic administration basics, and enterprise-scale system monitoring using tools like Dynatrace and ELK. Experience in supporting banking clients and a solid understanding of DC-DR activities and card-based transaction systems are essential. Core Responsibilities - Application support and maintenance, handling large enterprise B2C application. - SQL development for data extraction, reporting, and issue resolution for banking applications. - UNIX/Linux server administration tasks such as file encryption, decryption, logs movement, and basic troubleshooting. - Testing and hardening activities in UAT and production server deployments. - Monitoring web services request/responses and application performance using Dynatrace and ELK monitoring tools. - Hands-on experience with WebLogic deployment, server health checks, and web application troubleshooting. - Conducting and participating in DC-DR (Disaster Recovery) planning, simulation, and execution activities. - Engage in incident management, change management, release management, and problem management following ITIL best practices. - Work closely with L1/L2/L3 teams and development/testing teams for RCA (Root Cause Analysis) and resolution. Preferred Skills - Strong knowledge of SQL (Oracle SQL Developer, Toad) for database queries and reporting. - Proficient in Unix/Linux scripting and server management. - Basic administration skills in WebLogic Server deployments and configurations. - Familiarity with Autosys Scheduler, Cron jobs, and working with FTP, SFTP tools. - Exposure to monitoring and analysis using Dynatrace and ELK Stack tools. - Good understanding of ITIL-based processes for support operations. Desired Skills - Bachelor's or Master's Degree in Computers or IT. - Strong background in Production Support for BFSI clients. - Knowledge of application deployment practices (WAR/JAR deployments) and server performance analysis (AWR Reports). - Basic understanding of Kafka or other message queuing systems (MQ servers). - Ability to participate in business continuity and disaster recovery exercises.