Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for an Senior Associate Driver Operations - US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations - US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America.We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.Youll make a difference:Reporting to the Senior Division Manager, as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of.The roles & responsibilities can be broadly outlined as follows:Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process.Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues.Quality Assurance: Investigate and correct any errors made by partner drivers.Mentorship: Guide and support team members to achieve their goals and improve.KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets.Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore.Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand.Project Leadership: Lead projects to improve our operations.Required skills: Bachelors degree or equivalent.Proven experience with a minimum of 3 years.Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers.Past experience working in the night shifts/rotational shifts.Email and chat process experience.Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously.Foster a collaborative and positive work environment.Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers.Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers.Previous experience in operations and logistics is a big plus!Previous experience in a startup is a big plus!Work Schedule:9-hour shifts (8 working hours + 1-hour break)5 days a week (2 week-offs based on rota)Office-based role in BengaluruNote: Bengaluru-based immediate joiners are preferred.Designation may vary based on experience and organizational structure.We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!Please complete the application form in our job portal via the link below.https://apply.workable.com/laundryheap-2/j/98E7732AC8/In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America.We are currently looking for a Senior Associate - Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.You'll make a difference:Reporting to the Senior Division Manager, as the Senior Associate - Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services.Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network.The job responsibilities include, but are not limited to:Customer Success: Ensure customer satisfaction by addressing inquiries and resolving issues promptly.Account Management: Oversee client accounts, manage receivables, and ensure accurate invoicing.Internal Cross-Team Liaison: Collaborate with various departments to escalate, resolve complex concerns, and improve processes.Account Performance Management: Monitor and analyze account performance to identify improvement opportunities and ensure service level adherence.New Customer Onboarding: Facilitate smooth onboarding of new customers, ensuring they understand company policies and services.Required Skills:Bachelor's Degree in a Relevant Field: Educational background that supports business administration or related areas.3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management.Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting.Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management.Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively.Work Schedule and Patterns:9-hour shift (8 working hours + 1 hour break)5 days a week: 2 week off rotational Office-based roleBenefits: Night shift allowanceNote: Bengaluru-based immediate joiners are preferred.Designation may vary based on organizational structure.We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!Please complete the application form in our job portal via the link below.https://apply.workable.com/laundryheap-2/j/3CC29F37B3/In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate - Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate - Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to: Customer Success: Ensure customer satisfaction by addressing inquiries and resolving issues promptly. Account Management: Oversee client accounts, manage receivables, and ensure accurate invoicing. Internal Cross-Team Liaison: Collaborate with various departments to escalate, resolve complex concerns, and improve processes. Account Performance Management: Monitor and analyze account performance to identify improvement opportunities and ensure service level adherence. New Customer Onboarding: Facilitate smooth onboarding of new customers, ensuring they understand company policies and services. Required Skills: Bachelors Degree in a Relevant Field: Educational background that supports business administration or related areas. 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management. Excellent Communication High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting. Customer Success Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management. Problem-Solving Attitude Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively. Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week: 2 week off rotational Office-based role Benefits: Night shift allowance Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Founded in 2014, Laundryheap is a leading global on-demand laundry and dry-cleaning service. We provide fast, reliable, and high-quality cleaning solutions, with pick-up and delivery within 24 hours. Operating in 14 countries including the UK, the USA, and the UAE we are on an exciting growth journey, and we want you to be a part of it! You ll make a difference: We are looking for a highly motivated and experienced Assistant Regional Manager - Customer Operations to lead and optimize our customer support teams. In this role, you will be responsible for ensuring efficient service delivery, enhancing team performance, and maintaining high customer satisfaction levels. The ideal candidate will have strong leadership skills, a customer-centric approach, and a proven ability to drive operational improvements. Key Responsibilities: Supervise and mentor the support teams to ensure high-quality service delivery. Train, guide, and mentor team supervisors/leads, empowering them to effectively manage their teams and enhance overall performance. Monitor key performance indicators such as response time, CSAT, first contact resolution, and average handling time, taking corrective actions when necessary. Conduct regular performance reviews, coaching, and training sessions to enhance team efficiency. Ensure prompt and effective handling of customer queries while maintaining high customer satisfaction and resolution rates. Implement strategies to improve response times, streamline workflows, and enhance the overall customer experience. Handle escalations and complex customer issues, ensuring quick and effective resolution. Identify process gaps and drive continuous improvements in customer support operations. Generate reports on team performance, customer feedback, and service trends, using insights to optimize operations. Ensure adherence to company policies, service level agreements, and quality standards. Maintain consistency in customer communication and responses by implementing best practices. Collaborate with internal teams to resolve recurring customer issues and improve support processes. Key Requirements: 6-8 years of experience in customer support or relevant fields, with at least 3-4 years in a leadership role. Proven experience managing teams in a fast-paced environment. Strong analytical and problem-solving skills with a data-driven approach to decision-making. Excellent communication and interpersonal skills to manage diverse stakeholders. Hands-on experience with customer service tools such as Intercom, Zendesk, Freshdesk, Salesforce, and Microsoft Office Suite. Ability to analyze data, drive performance improvements, and implement best practices in customer support. Preferred Qualifications: Bachelor s degree in Business, Communications, or a related field. Experience in SaaS, e-commerce, or tech support industries is an advantage. Understanding of customer retention strategies and best practices in service excellence. Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week Shift timings: Flexible shift - Mostly UK timings. Office-based role in Bengaluru Why Join Us Be part of a fast-growing, global company revolutionizing the on-demand laundry industry. Opportunity to work with a dynamic and diverse team. Career growth and professional development opportunities. If you are passionate about customer experience and have a knack for operational excellence, we d love to hear from you! Apply now and be part of our exciting journey at Laundryheap.

Laundryheap is an on-demand laundry and dry-cleaning service redefining the convenience of cleanliness. Operating globally, we are committed to delivering exceptional services with speed and efficiency, all while making a positive impact in the communities we serve. Join our team and be part of a fast-growing, innovative company shaping the future of laundry care.Role Overview:We are looking for a strong generalist designer with a keen eye for detail & an aptitude for conceptualising, producing and delivering design assets to support a range of marketing, commercial & brand needs. You will join our growing marketing team and be at the core of our creative brand process.You will be responsible for creating compelling assets across multiple digital & print channels, including social media, email campaigns, website, and advertising. You will work closely with the marketing and content teams to produce high-impact designs that drive engagement, conversions, and brand awareness.Key Responsibilities:Create compelling multimedia design assets to support commercial and brand objectivesManage design projects from concept to completion, shaping briefs where they exist, and interpreting needs where they do notBring our brand to life, acting as a brand guardian while also contributing to our ongoing creative evolutionExecute creative ideas and concepts in partnership with a wider marketing teamBalance multiple projects to meet deadlines, working with multiple stakeholders with consideration of differing prioritiesImprove consistency of assets, translating brand strategy to completed design coherently and consistentlyStay current on industry trends, particularly in the digital and social spaceHelp shape the future direction of our creative team & contribute to shaping the culture of the marketing team.Required Skills & Experience:Minimum 5 years of experience in designProficiency in Adobe Creative Suite and Figma. Experience with animation and video production is a plus.Ability to translate design needs into visual assets across multiple channel typesA passion for design and a desire to transmit this to others in the businessKeen interest in digital advertising trends with particular expertise in designing effective assets for social mediaA collaborative mindset, with the ability to work in partnership with othersA team player, able to build relationships cross-functionally as well as within marketingOpen to feedback, receptive to adjusting course if necessary, while also able to defend your design decisionsGood project management skills & systematic at filing workCreative thinker with a proactive, positive attitude and self-motivation.Culturally aware and with proven experience of designing impactful content for varied audiences, globally.Commercial understanding & consideration of how this may impact design work.Why Join Us? Work at a global, industry-leading startup. Own mission-critical growth initiatives in a global company. Competitive salary, stock options & career growth opportunities. Be part of the team that's revolutionizing laundry & dry cleaning services worldwide!Please complete the application form in our job portal via the link below.https://apply.workable.com/laundryheap-2/j/25E3A5EA0E/In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Laundryheap is the worlds fastest-growing on-demand laundry and dry cleaning service, operating in over 20 cities across 12 countries, including the UK, UAE, USA, France, and Singapore. world'sOur mission is to redefine convenience in urban living through fast, eco-friendly, high-quality service with a 24-hour turnaround.As we expand our global footprint, we are looking for a Lead Generation Sales Associate to play a key role in sourcing B2B leads and growing our business client base worldwide.Role Overview:The Lead Generation Sales Associate will be responsible for identifying and sourcing potential leads and creating opportunities for Laundryheaps B2B expansion. This role requires a proactive, results-driven professional with strong analytical and communication skills to help scale our partnerships globally.Key Responsibilities:Market Analysis: Conduct market analysis to identify trends, opportunities, and areas to target within the business sector.Lead Generation: Identify and attract leads interested in Laundryheaps services through outbound prospecting (cold emails, calls, LinkedIn outreach).Lead Conversion: Source the relevant point of contact for companies identified through prospecting to maximise the conversation opportunity.Process Management: Documenting & summarizing processes, learning, and helping to replicate successful models across international markets.Formulating Strategy: Optimize partnership lead quality and identify growth opportunities by developing and implementing strategic business lead generation initiatives to enhance targeting and conversion rates.Account Management Support: Operational management of certain accounts if required.Qualifications:Previous experience in sales operations or support, lead generation, business-to-business (B2B) sales, or a related field.Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Ability to manage multiple tasks and priorities in a fast-paced environment.Proficiency in CRM software and Microsoft Office Suite.Analytical mindset with the ability to conduct market research and analysis.Work Schedule and Patterns:9-hour shift (8 working hours)5 days a weekOffice-based roleWhy Join Laundryheap?Global Growth : Be part of a rapidly expanding company redefining convenience in urban living.Impactful Role : Play a key role in growing our B2B partnerships worldwide.Career Development Grow in a fast-paced environment with strong mentorship and learning opportunities.Innovative Culture : Work in a team that values creativity, strategy, and execution.Performance-Based Rewards :Competitive salary with performance-based incentives.If youre an ambitious, results-driven professional looking to make a global impact, we'd love to hear from you! Apply today and be part of our exciting journey at Laundryheap.Please complete the application form in our job portal via the link below.https://apply.workable.com/laundryheap-2/j/BF13871A46/In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America.We are currently looking for a Senior Associate - Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.You'll make a difference:Reporting to the Senior Division Manager, as the Senior Associate - Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services.Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network.The job responsibilities include, but are not limited to:Customer Success: Ensure customer satisfaction by addressing inquiries and resolving issues promptly.Account Management: Oversee client accounts, manage receivables, and ensure accurate invoicing.Internal Cross-Team Liaison: Collaborate with various departments to escalate, resolve complex concerns, and improve processes.Account Performance Management: Monitor and analyze account performance to identify improvement opportunities and ensure service level adherence.New Customer Onboarding: Facilitate smooth onboarding of new customers, ensuring they understand company policies and services.Required Skills:Bachelor's Degree in a Relevant Field: Educational background that supports business administration or related areas.3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management.Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting.Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management.Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively.Work Schedule and Patterns:9-hour shift (8 working hours + 1 hour break)5 days a week: 2 week off rotational Office-based roleBenefits: Night shift allowanceNote: Bengaluru-based immediate joiners are preferred.Designation may vary based on organizational structure.We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!Please complete the application form in our job portal via the link below.https://apply.workable.com/laundryheap-2/j/C6A6BF4398/In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!