Job Description

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Job Description: EXPERIENCE AND KNOWLEDGE: IOC Analyst Position Description We are seeking an IOC Lead to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools and the hardware on which they reside. As an IOC Lead, you will respond and triage complex alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams. RESPONSIBILITIES: Proactively respond to Tier 2 alerts generated by monitoring systems to maintain environment health and stability. Resolve issues by following documented processes and pre-defined standard operating procedures. Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information. Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation. Document troubleshooting results and remediation actions, provide regular status updates to impacted customers. Identify and escalate critical impact to on-call teams Create and maintain operational runbooks in support new and changing infrastructure Perform daily IOC tasks, including managing Tier 2 case workload, responding to escalated issues and operational checklists Ensure proper transition during shift changes Incident and Event Management : Responsible for ensuring efficient resolution of incidents through people, process, and technology Manage projects to upgrade and maintain NOC technologies Flexible to work in 24*7 environment Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented EXPERIENCE AND KNOWLEDGE: Bachelor s degree(B.E/B.Tech/MCA) with minimum of 8+ years of related experience; or an advanced degree(M.Tech/M.E/M.S) with 5+ years of experience; or equivalent related work experience. Advanced knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory Advanced knowledge of networking concepts Basic level exposure to virtualized and containerized environments Advanced knowledge of application support within multi-tier environments (web, application, database) Basic knowledge of incident, change, and problem management principles Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment Must work effectively within a team environment Experience on Automation tools and procedures Skills : Databases - MSSQL Manage Database DNS CNames Replication/Loadbalancing Manage database alerts Networking SSL Cert F5/Fabio/Traefik Load Balancing URL config IP Whitelisting VPN Hashicorp Consul Linux Expanding Linux Drives Understanding SMTP Logs Linux OS Management (CDM) Monitoring servers Containers(Docker,Nomad) Secret Management(Hashicorp Vault) Windows Server File Archive Management Active-Active Server DFS Replication Disk Management User Access Procedures Server Alerts Management Cloud AWS/Azure Compute , DNS , Database , Networking , Security , IAM , IAC Tools : PagerDuty - Preferred LogicMonitor - Preferred Splunk - Preferred Grafana Salesforce This position requires fluent written and oral communication in English. Health Wellness Hybrid Work Opportunities Flexible Time Off Career Development Mentoring Programs Health Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it