Job Description

Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact. Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc Bachelors or masters degree in related field or equivalent experience 8+ years of experience with a Bachelors degree or 5+ years of experience with a Masters degree in a similar role Project Management Methodology exposure preferred (PMP or PMI) Strong analytical and problem-solving skills Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint Good hands-on experience of MS Visio, Lucid charts, etc. Exposure to Jira, Salesforce, Qualtrics, PowerBI, etc. Experience managing expectations and providing creative solutions to priority con Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. Capable of assessing project risks and related mitigation steps. Client first attitude and commitment to satisfaction Strong written and verbal communication skills Excellent people and teamwork skills. Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment. Prior experience with Salesforce (or other CRM tools) and SharePoint preferred. Financial Services and enterprise software experience preferred. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it