Lead-Operations

Job Description

Role & responsibilities Ensure that loans are disbursed on time and in accordance with companys standard operating procedure and policies and ensure establishing statutory compliance of all system processes and practices. Manage all operations & disbursement related activities Like non discrepancy checklist (NDC), KYC checks and control, system data entry, data maintenance, record management and dispatch process. Post disbursal document management, MIS and control, repayment management (NACH), Billing V presentation analysis, ensuring satisfactory audit report for the function, regulatory reporting and automation Reduce errors, improve file quality, and ensure systematic process reviews at regular interval identify gaps and propose intelligent solutions aimed at enhancing productivity and system efficiency, UAT champion and conducting UAT as per defined timelines of proposed solutions, loan closure and early termination including simulation and post closure service as per defined TAT. Ensure that resources are used efficiently and that systems are compliant with RBI and other statutory regulations. Preferred candidate profile Self-driven Goal oriented Dynamic Excellent audit exposure Strong negotiation and conflict resolution skills Active listening skills Experience of atleast 10-15 years, LMS, LOS, CMS, CRM