Job Description

We are seeking a talented individual to join our Sales Enablement Center of Excellence (CoE) team. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Sales Enablement CoE provides Proposal & Bid Management, Client Research, Creative Services and Content management support, among other service offerings, to various Mercer businesses across UK, Europe, Ireland and US & Canada. The purpose of this role is to provide content administration and helpdesk support to proposal management tool (QorusDocs) users across US, Canda, Portugal and India as a part of the US&C Bid Center. This position is an individual contributor experienced in content platforms and process efficiencies, who works closely with content management and leadership. We will count on you to: Maintain the administration of the content management system Monitor and notify users of vendor enhancements, rollouts, and notices that will help or impact users Manage the Bid Center Help Desk answering calls and emails to share intellectual capital using existing content in the knowledge management database, ensuring content management protocols are followed Determine process improvement opportunities related to content management system and help desk; identify and provide read outs of current state; and notices that correlates with the day-to-day delivery of client deliverables and outcomes Deliver support to colleagues in using the content platform to its full potential and most effectively, managing user profiles and access, tracking systems up/downtime. Partner with designated content owners from the bid center, following content accountability protocols, to mine and knowledge share the existing content in the knowledge management database, ensuring content management protocols are followed Ensure that users have appropriate training and technical knowledge on knowledge management systems and partner with the manager to deliver the training Gather and share feedback from employees on knowledge management activities through surveys, focus group, and word of mouth feedback Manage small to moderately sized projects on behalf of the bid center Recommend best practice methods for displaying, sharing, and communicating content based on existing and expected usage patterns to enhance departmental performance What you need to have: Minimum 5-6 years of overall experience with at least 3-4 years in similar content administration and helpdesk roles, preferably supporting RFP/ Content management tools like QorusDocs/ Qvidian/ RFPIO/ Loopio etc. Postgraduate/ Graduate in any stream Experience of working with US bid centers would be preferred Ability to work as part of a team and build strong working relationships with peers Experience of creating knowledge repositories on tools like SharePoint etc. would be preferred Good command on MS Office applications (MS-Excel, MS-Word, PowerPoint) Problem solving skills and attention to detail Strong verbal and written communication and analytical skills What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver Good/excellent communication and content management skills High attention to detail Good relationship skills, proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively