Learning and Development Officer

Job Description

Job Title: Assistant Manager – Learning & Development Department: Human Resources. Reporting To: CHRO Location: Lower Parel, Mumbai – Corporate Office. Job Purpose / Summary: The Assistant Manager – Learning & Development is responsible for supporting the design, delivery, and coordination of impactful training programs that enhance employee performance across all restaurant outlets. A critical aspect of this role is the development and implementation of Assessment Centres for both Back of House (BOH) and Front of House (FOH) teams, enabling structured evaluation, career development, and succession planning. This role ensures alignment of learning initiatives with business goals, operational standards, and brand values. Educational Qualification: -Master’s degree in Human Resource Management or MBA in HR. Experience: -5–7 years of progressive experience in HR, with a strong focus on Learning & Development. -Prior experience in the hospitality or service industry is mandatory. Key Responsibilities: -Design and execute L&D strategies tailored to restaurant operations. -Conduct training needs analysis to identify skill and performance gaps. -Develop and implement Assessment Centers across job levels for FOH and BOH teams. -Build competency frameworks and assessment tools for various roles. -Facilitate workshops, classroom sessions, and on-the-job coaching. -Manage onboarding and induction programs for new hires. -Create and update SOPs, training manuals, and e-learning content. -Collaborate with leadership to identify high-potential employees and create personalized development plans. -Evaluate the effectiveness of training programs using feedback, assessments, and performance data. -Maintain accurate training records and submit periodic development reports. -Stay abreast of industry trends and introduce innovative L&D initiatives. -Promote a culture of continuous learning and professional development. Key Performance Indicators (KPIs): -Implementation and effectiveness of Assessment centre's -Internal promotion rates of identified high-potential employees -Participant feedback and satisfaction scores -Adherence to training timelines and budget compliance -Quality and timeliness of training documentation and ROI reporting -Improvement in customer satisfaction and operational metrics post-training -Employee training coverage and participation rates. Key Interactions: -Functional Heads, Operations Managers, Regional/General Managers -Cross-functional team members -External training consultants and service providers -Required Knowledge & Experience -In-depth understanding of L&D frameworks and adult learning principles -Experience managing training across multi-location operations -Strong stakeholder engagement and communication skills -Knowledge of modern talent development practices and tools -Familiarity with the hospitality industry or service-based environments. Skills & Competencies: -Strategic Thinking & Long-Term Planning -Digital Literacy (LMS platforms, e-learning tools, etc. -Analytical & Critical Thinking -Customer-Centric Mindset -Relationship Building & Networking Abilities. -Requires travelling Pan India. Contact Us: Email: sagar@pshpl.com Call: +91 9324909992 Website: www.pebbletreet.in Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹55,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Rotational shift Application Question(s): Do you have experience in Hospitality Sales? Education: Bachelor's (Preferred) Language: English (Required) Location: Lower Parel, Mumbai, Maharashtra (Required) Work Location: In person