Job Description

This position on Third party payroll for 1 year contract base Mission To actively support the planning, coordination, and delivery of impactful learning and development initiatives that enhance employee performance and contribute to a culture of continuous improvement across the organization. Performs as project coordinator Supports process implementation and coordination Ensure smooth operation of learning platforms and resources. Oversee and manage the Learning Management System (LMS), ensuring seamless functionality, content updates, and user access. Provide LMS support by resolving issues, offering technical assistance, and guiding users through platform navigation. Work closely with People Development & Learning project leaders and members, HR Business Partners, Business SPOCs.. Main activities Learning Management System (LMS) Support Maintain and update the Learning Management System (LMS) to support a geographically dispersed workforce Upload and update courses, enroll users, and resolve basic LMS queries Troubleshoot LMS issues and liaise with technical support if needed. Digital Learning Tools Respond to user queries regarding login issues, platform access, and navigation support Provide technical assistance to employees using the system User &Technical Support Act as a first-line support for employees for accessing learning platforms Provide troubleshooting and resolution of technical issues in collaboration with IT and L&D Team . Data & Reporting Generate learning completion reports and dashboards for leadership Track mandatory training and follow up on overdue learning where necessary System Documentation Create and maintain user guides, process documents, and FAQs for internal use Assist with system training for new employees Project & Implementation Support Support global rollouts of new learning services, platforms, or upgrades Assist with UAT (User Acceptance Testing), feedback collection, and training related to new solutions Collaboration with Global Stakeholders Work closely with IT, L&D teams, and Business Spoc to support digital learning initiatives Act as a point of contact for employee learning and technical queries Dimensions Geographic Reach Supports learning and development systems and initiatives across multiple regions and time zones Supports Learning Integrated Solutions activities and levels within the organization User Base Provides system and learning tools support globally Supports all levels of staff, from frontline employees to senior leadership, with varying digital literacy levels. System Scope o Works with enterprise-level Learning Management Systems (Cornerstone) o Manage integrations with other platforms such as Learning tools or content providers (Coursera and Edflex) • Stakeholder Relationships o Collaborates with IT, and L&D teams to support learning tools o Acts as a point of contact for platform-related issues Key Skills, Knowledge, and Abilities Technological Proficiency Proficient in using Learning Management Systems (LMS) such as Cornerstone Confident with custom digital learning tools Strong Microsoft Office skills, especially Excel (for tracking, reporting) and PowerPoint Familiarity with data analytics tools or dashboards (e.g., Power BI) is a plus Communication &Interpersonal Skills Strong written and verbal communication skills Ability to communicate effectively with stakeholders at all levels Strong customer service mindset when supporting end users or stakeholders Project Administration and Time Management High level of attention to detail, particularly in maintaining learning records and system data Proficient in the establishment and management of general project implementation administration: follow-up on project status, reporting, etc. Strong time management and ability to handle multiple tasks and priorities simultaneously Teamwork & Collaboration Works well as part of a team and builds positive working relationships Willing to support colleagues and collaborate across departments Initiative & Problem Solving Ability to troubleshoot system issues and escalate appropriately Proactive in identifying process improvements and user experience enhancements Flexible and adaptable in fast-paced, changing environments Education: A-Level, diploma, or equivalent qualification in Human Resources, Business Administration, or a Learning & Development related field Strong academic literacy and communication skills Qualification: Bachelor& degree or equivalent Degree, Diploma, or certificate in IT/communication (Preferred) Work experience 3-5 years Contact Details: Nita Nalawade OASIS Interested candidates send resume on nitanalawadeoasis@gmail.com