Roles and ResponsibilitiesManage accounts receivable calls to resolve outstanding balances, denials, and patient billing issues.Identify and address revenue cycle management (RCM) discrepancies to optimize cash flow.Maintain accurate records of all interactions with patients, insurance companies, and healthcare providers.Collaborate with internal teams to resolve complex billing issues.Authorize and post claims accurately and efficiently using medical billing software.Desired Candidate Profile1-6 years of experience in AR calling or similar role in US healthcare industry.Strong understanding of HIPAA regulations and compliance requirements.Proficiency in medical billing software such as Epic Systems or similar systems

Job Title: Sales Engineer PSGLocation: Pune (2 Openings)Experience: 2–6 Years (Flexible)Job Summary:We are looking for a dynamic Sales Engineer to join our Product Support Group (PSG). The ideal candidate will be responsible for technical sales, client relationship management, and product demonstrations, ensuring seamless integration of solutions for customers.Key Responsibilities:Identify and develop new business opportunities for PSG products and solutions.Conduct technical presentations and product demonstrations for clients.Understand customer requirements and propose the best-suited solutions.Collaborate with internal engineering & product teams for technical support.Prepare and present quotations, proposals, and tenders.Negotiate and close sales deals while ensuring customer satisfaction.Maintain strong relationships with existing clients and provide post-sales support.Keep up-to-date with industry trends, competitor activities, and new technologies.Required Skills & Qualifications:Bachelor’s Degree/Diploma in Engineering (Mechanical/Electrical/Electronics/Instrumentation) or related field.2–6 years of experience in technical sales, preferably in [Industry].Strong knowledge of PSG-related products, solutions, and technologies.Excellent communication, presentation, and negotiation skills.Ability to work independently and collaborate with cross-functional teams.Willingness to travel for client meetings and site visits.Preferred Qualifications:Experience in [mention specific tools/products if applicable].Prior experience in handling B2B technical sales.

Job Title: Technical Support Executive (Customer Success)Job Type: Full-timeLocation: Working Hours: Monday to Saturday, 11 AM - 7 PMSalary: Up to 20,000 in-hand per monthKey Responsibilities:Client Handling: Manage client interactions over calls (mandatory) to provide exceptional support and assistance.Product Knowledge: Develop a deep understanding of the companys products and services to effectively assist clients globally.Technical Support: Provide technical support both on-call and via remote desktop by diagnosing and troubleshooting issues.Issue Diagnosis: Analyze client needs, identify technical issues, and deliver appropriate solutions.Problem Resolution: Address and resolve client queries efficiently, ensuring high levels of customer satisfaction.Software Troubleshooting: Diagnose software faults, troubleshoot technical issues, and coordinate with software developers for issue resolution.Customer Success: Drive customer success by ensuring clients receive prompt and effective support, contributing to their long-term satisfaction.Required Skills & Qualifications:Strong Communication Skills: Excellent verbal and written communication abilities to handle client interactions confidently.Technical Proficiency: Basic understanding of software troubleshooting and technical support processes.Problem-Solving Skills: Ability to analyze issues quickly and provide effective solutions.Client-Centric Approach: Focused on customer satisfaction with a proactive attitude towards resolving queries.Smart & Proficient Candidates: Candidates who are quick learners, adaptable, and eager to grow in a dynamic environmentPreferred Qualifications:Experience in technical support or customer service roles is a plus.Knowledge of software troubleshooting and basic IT concepts.Ability to work under pressure and manage multiple client interactions simultaneously.