Technical writers are a key link between product, engineering, support, implementation, marketing, and customers. As an associate technical writer you are responsible for the creation and maintenance of all documentation related to Lightcast s products. You clearly and accurately communicate how Lightcast products work and the problems they solve. You work on multiple products simultaneously. Major Responsibilities: Drive product enablement, increase NPS, and lower time to value by pairing products with well organized and context-relevant documentation. Contribute to the development of Lightcast s product and API documentation; drive the overall structure and content of Lightcast documentation ensuring accuracy, clarity, and up-to-date information. Collaborate with product teams and other technical writers to understand the key business problems being solved; articulate Lightcast solutions using clear and concise product documentation. Monitor and evaluate the effectiveness and impact of your documentation to track its success; make improvements as necessary. Abilities: A proven self starter Ability to understand and communicate technical concepts to diverse audiences Collaborative team player Excellent English-language communication skills Education and Experience: 1 year experience as a technical writer or related role Basic knowledge of of technical writing tools and content management systems is preferred .

As an Associate Implementation Specialist, you will support the successful deployment of our products to ensure accurate configurations, data management, and system setups. You will play a key role in ensuring smooth implementations for multiple Lightcast products, collaborating closely with clients and internal teams to ensure all technical requirements are met, and processes are followed. This role is ideal for someone with strong attention to detail and a passion for making systems run efficiently. Major Responsibilities: Review, clean, and format client-provided data to align with system requirements. Upload and process data into internal platforms, ensuring accuracy and completeness. Assist in data migration, quality checks, and ensuring data accuracy throughout the implementation process. Monitor implementation workflows and processes, ensuring deadlines are met and that any roadblocks are addressed in a timely manner. Troubleshoot technical issues as they arise and work with engineering or support teams to resolve them. Maintain detailed records of implementation processes. Support post-implementation tasks as needed. Abilities: Strong attention to detail and ability to handle multiple projects simultaneously Good technical aptitude Familiarity with system setups, data migration, or quality assurance Proficiency in English, both written and spoken. Education and Experience: 0-2 years experience in product implementation, system administration, or a similar role 3, 00, 000 - 3, 50, 000 a year .

As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of contact with customers, and use internal resources to identify and provide timely and straightforward answers to their inquiries about our products. Customer support engineers deliver product support leadership by being the knowledgeable experts Lightcast s customers depend on when they need help. Responsibilities Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries. Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution. Escalate product and service issues to the Senior Product Support Engineer on shift for investigation. Document and track customer interactions and resolutions in the ticketing system. Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance. Experience and Education: Ability to understand, and research solutions to, problems. Strong English-language written communication skills. Good knowledge of computers, including web-based applications. Ability to learn and adapt in a fast-paced technical environment. Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays. Ability to work independently.

As a Senior Customer Support Engineer you are responsible for investigating and resolving escalated customer support issues. You will also mentor Customer Support Engineers and act as a shift lead. On a typical day, Lightcast senior customer support engineers determine the root causes of customer issues, investigate support metrics are trends, consult with top engineers at Lightcast, and discuss new approaches to automate operational issues. Senior customer support engineers provide product support in solving complex issues and are the first point of escalation for customer issues. Major Responsibilities: Use your expert knowledge of Lightcast's products and data to help our customers deliver unique insights and exceptional value to the learners and job seekers they serve. Understand our enterprise customers use cases and help them integrate Lightcast data into their applications using Lightcast APIs. Mentor and develop Product Support Engineers on your team. Collaborate with other members of the product support team to provide outstanding experiences for Lightcast's customers. Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance. Education and Experience: 4 years of work experience including 2 years of experience in technical support, product support, or a related field. Experience supporting systems that operate 24x7x365. Experience supporting globally distributed customers and teams. Experience supporting software as a service applications. Experience with HTTP APIs, related protocols, and tooling (e.g. Postman, OpenAPI, etc). Experience with networking protocols including HTTP, TCP/IP, DNS, TLS. Abilities: Strong English-language communication skills including the ability to clearly explain technical concepts to non-technical customers and team members. Excellent knowledge of technical support tools and troubleshooting techniques. Excellent problem-solving skills. Ability to mentor team members. .

As a Senior Infrastructure Engineer, you will play a pivotal role in designing, implementing, and managing our organizations IT infrastructure. Youll be responsible for ensuring the availability, reliability, and security of our systems. Key Responsibilities: Infrastructure Design: Lead the design and architecture of the various tooling infrastructure, ensuring scalability, reliability, and security. Infrastructure Management: Oversee the day-to-day management of servers, storage and cloud-based services to maintain optimal performance. Project Leadership: Lead infrastructure projects, from planning and implementation to monitoring and optimization. Troubleshooting: Resolve complex infrastructure issues, including hardware and software problems, and guide junior engineers. Recognized as an expert in the systems they are assigned to monitor. Capacity Planning: Monitor system performance and capacity, recommending enhancements and scalability. Security Compliance: Ensure infrastructure compliance with security policies, procedures, and standards. Provides insights into opportunities for automated testing and regression checks that ensure ongoing compliance. Documentation: Maintain comprehensive documentation of infrastructure configurations, procedures, and best practices. Required Skills and Experience: Expertise in server, network, and storage technologies, with a strong foundation in design and architecture. Extensive experience with cloud platforms such as AWS, Azure, or GCP, and experience using infrastructure-as-code techniques (e. g. Terraform, CloudFormation, Pulumi). Proficiency in scripting languages like Python and PowerShell to automate and optimize processes. Extensive experience in SQL databases (preferably PostgreSQL). Experience in Linux (Debian) and Windows server environments, virtualization technologies, cloud platforms, and automation tools. Comprehensive understanding of security principles and best practices. Strong leadership capabilities combined with excellent problem-solving, analytical, and communication skills. Ability to work independently while effectively collaborating within a team environment. Relevant certifications, such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, or CompTIA Network+, are advantageous. What We Offer: A challenging and rewarding role with significant impact. Opportunities to work on cutting-edge technologies. Competitive compensation and benefits package. A supportive and collaborative work environment.