Role & responsibilities Basic Job Description Resolving user calls and issues related to all applications used by LP Group.For e.g. Logi-Sys, Tally, LP Apps, Odex, MMD3, Icegate, RPA etc. Responsible for User Management & keeping records in all applications:creating new users, assigning rights, and revoking rights. Monitoring and executing scheduled IT activities (Daily, Weekly, and Monthly) as assigned. Implementing and taking an active part in various IT Projects at locations that are assigned. Exchange Rate update for Customs as received on priority. Weekly and Monthly Activities which are defined.Specific Responsibilities Ensure that the Service desk is always updated to give real-time status of Incidents and requests. New user creation in various applications which are implemented from time to time. Rights and Role management of users as per request. Activation and Deactivation of User IDs and Password reset. Communicating and understanding users incidents, resolving and escalating to vendorswherever necessary. Ensure timely escalations are done at the vendor end to ensure timely support for LP Group. Gather data, compile information, and prepare reports which are requested from time to timeby the reporting Manager or Asst. Manager. Helps in documentation for field level in ERP for business process solutions. Handling Customer Report requests by mapping the fields and communicating with the businessteam to set report schedulers and DSRs. Testing Customer reports for correctness, UAT testing of a new feature released in theapplication, and training to end user.

1) Placing booking with Shipping lines and updating it to customers and Transporters along with Planning.2) Being a Customer Service Key to this role is responsibility of ensuring customer satisfaction at service level. 3) Understanding each customer requirement and aligning SOP accordingly. 4) Co-ordination for cargo handling with overseas agent and local shipping lines. 5) Updating cargo movement status to customer. 6) Updating tracking report for sea/air shipments to customer. 7) Sending pre alert documents to Documentation team for manifestation of air/sea shipment timely. 8) Opening JOB of air/sea shipments in software. 9) Saving relevant documents in software (ODEX & MMD3) against each shipment 10) Monitoring and tracking air/sea shipments on regular basis. 11) Updating change in schedule of air/sea shipment to client along with proper explanation wherever possible. 12) Updating onboard confirmation /arrival status to client for AIR/SEA shipment along with IGM details. 13) Coordination for Transportation and vehicle status and updating status to customer.14) Preparation of DGD in the case of Haz shipment.15) Coordinating with CHA and Operations team for custom clearance /container and documents handoverTo support the pricing team for rate negotiations

Export Documentation and Import-Export skillsStrong Communication and Customer Service abilitiesAttention to detail and accuracy in export processesExperience in pricing strategies and freight managementKnowledge of international trade regulations and customs proceduresBachelor's degree in Logistics, Supply Chain Management, or related fieldPrevious experience in freight forwarding or shipping industry is a plus

Role & responsibilities Role & responsibilitiesExperience- Min. 1 year with CHAJob Role Documentation+ CSRequirement Must be having knowledge of import documentations filings, good communication skills.