Job Description

Job Description Qualification : Bsc IT/CS, Msc IT/CS, B.E (IT, Computer science Etc), BCA/MCA. Key Responsibilities: - Manage and maintain Zabbix monitoring infrastructure, including triggers, items, templates, hosts, and escalation workflows. - Proactively monitor Linux and Windows servers, virtual machines, and hosting environments using Zabbix. - Develop, maintain, and troubleshoot Bash scripts for automation, alert parsing, and performance reporting. - Handle Acronis Cyber Protect (Cloud or On-premise) backup solutions: job creation, restoration, and issue resolution. - Perform backup status reviews, job monitoring, restore verification, and incident tracking. - Collaborate with L1 and other technical teams to address and resolve monitoring and backup-related escalations. - Document standard operating procedures (SOPs), known error databases (KEDBs), and backup policies. - Support alert tuning, false-positive reduction, and actionable monitoring improvement initiatives. Required Skills: - Zabbix Monitoring: 2+ years of hands-on experience managing enterprise Zabbix environments. - Bash Scripting: 1+ year of experience in writing/modifying scripts for system monitoring and automation. - Linux and Windows Server Management: 2+ years in operational server monitoring, preferably in hosting environments. - Experience with Acronis backup products for data protection, replication, and disaster recovery. - Knowledge of system health metrics (CPU, RAM, disk, services), log analysis, and troubleshooting tools. - Familiarity with firewall rules, agent connectivity, and whitelisting processes for cloud-based monitoring/backup tools. Soft Skills: - Strong troubleshooting and analytical abilities. - Clear and concise communication skills, especially for escalation reporting. - Ability to work under minimal supervision and handle pressure situations effectively. - Willingness to work in rotational shifts and support after-hours incidents (on-call as needed).