Job Title: Client Servicing HeadDepartment: Client ServicingReports to: DirectorsBased at: PuneMin : 8 + Years of Relevant Experience Remuneration : 18 - 20 Lacs CTC Experienced Candidates with a proven track record can apply !hr@livewireexperience.comCompany Overview:Livewire is a 20-year-old brand, with a strong foot hold in event management & entertainment across the country. A Botique Agency ,focusing on delivery & customer satisfaction is the essence of the company. We need like- minded people who can keep up with our pace, work ethic & match our vision to go beyond! With clientele being majorly global MNCs across IT, manufacturing, automotive & Fintech.Job Purpose:As a Client Servicing Manager / Senior Manager, your mission is to serve as the linchpin between Livewire and its clients and partners, orchestrating seamless communication, translating client objectives into thriving business ventures, and nurturing enduring client relationships to propel business growth and ensure unparalleled client satisfaction.Client Servicing Head - ROLE at a GLANCE !Act as the primary SPOC between Livewire and clients/partners, ensuring impeccable communication and understanding of client briefs.Interpret client objectives and requirements adeptly, transforming briefs into meticulously crafted business proposals and cost estimates.Thoroughly research and construct presentations aligned with client briefs, showcasing innovative concepts and solutions tailored to client needs.Provide regular updates to clients on event progress, address inquiries promptly, and sustain ongoing client engagement post-event to foster long-term relationships.Collaborate seamlessly with internal operations & design teams to ensure all facets of events are in line with the client expectations and specifications.Spearhead the branding process for clients, meticulously overseeing consistency and quality across all event elements to elevate brand presence and impact.Cultivate and expand business relationships with existing clients while actively pursuing and securing new business opportunities to fuel organizational growth.Furnish weekly progress updates on client event status, proactively address escalations or challenges and liaison with Directors as needed.Vigilantly follow up with clients for timely payments and constructive feedback, championing client satisfaction and retention.Coordinate harmoniously with internal teams and external vendors to ensure seamless project execution, guaranteeing all deliverables surpass quality benchmarks including event show flow management etc.Showcase exemplary leadership by supervising and optimizing the client servicing team's performance, fostering collaboration and efficiency.Focus on managing CS teams, retaining team members and growing the teamsProvide training and knowledge transfer to team members.Be consistently informed & on top of industry trends, themes, and event solutions,continually innovating and integrating cutting-edge ideas into client offerings.Navigate negotiations with finesse, adeptly discerning client needs, recalibrating costs,and orchestrating event execution to ensure profitability and client delight.Conduct meticulous event recces and travel as necessary, ensuring meticulous logisticalplanning and execution in sync with internal Operations teams.Uphold unwavering adherence to brand guidelines, SOPs, and quality standards across all client deliverables, ensuring consistency and excellence in every endeavour.Essential Skills:Excellent communication skills, both verbal and written.Passion for events and unwavering commitment to exceeding expectations.Proficiency in making & presenting ideas and proposals with clarity and conviction.Exceptional networking abilities to forge enduring client relationships and drive business growth.Outstanding time management and organizational acumen to thrive in high-pressure environments.Flexibility to adapt swiftly to evolving priorities and navigate dynamic business landscapes.Strong interpersonal skills and adept negotiation abilities to navigate complex client interactions.Ability to manage client escalations independently while minimizing Director involvement.Ability to lead & head a team of 3-4 members and drive target achievement effectively.Technical Skills:Proficiency in MS Office suite (Excel, Word, PowerPoint).Familiarity with event management systems and tools and comfortable at the Console .Canva & Other AI tools Personality Traits & Leadership Skills:Approachable leadership style fostering collaboration and motivation within the team.Proven ability to provide effective guidance and direction while nurturing a supportive work environment.Maturity & Stability An Affable Personality with great PR skills Requisites :Experience 8 + years in the relevant domain of Corporate events & MICE with a Proven Track record MBA in Events & PR or equivalent qualification.Event Management Company Or Media Agency Backgrounds Only

Job Title: Operations & Production HeadReports to: DirectorsDepartment: Production/OperationsBased at: Pune apply : hr@livewireexperience.comCompany Overview:Livewire is a 20-year-old brand, with a strong foot hold in event management & entertainment across the country. A small but dynamic team focusing on delivery & customer satisfaction is the essence of the company. We need like- minded people who can keep up with our pace, work ethic & match our vision to go beyond! With clientele being majorly global MNCs across IT, manufacturing, automotive & media, Livewire is a growing brand.Job Purpose:The Operations Head is responsible for independently handling event projects, ensuring smooth execution, and managing all aspects of event operations from planning , negotations to implementation. The role involves overseeing team members, managing vendors, budgeting, and maintaining high standards of quality and client satisfaction. The main objective is to ensure that every event follows all processes and delivers a high level of quality, whether or not he / himself is present. Key Accountabilities:Event Management:Independently handle event projects with end-to-end event planning and execution.Ensure that all processes are followed to deliver high-quality events consistently.Coordinate with suppliers, handle client queries, and troubleshoot on the day of the event to ensure smooth operations.Oversee the on-ground production and execution of the client brief as per deliverables.On-site drive and setup, and be responsible for seamless event execution, including show running and technical rehearsals.. Work in Sync with the client servicing team from pre to post event .Scout for & secure venues, conduct recces, plan costings, handle setups from fabrication and technicals to guest relations and event flow.. Plan & Manage complex logistics and challenges as they arrive .Event Operations:Oversee the entire gamut of Event Operations, including estimate preparation, vendor selection, and negotiations.Develop and manage relationships with internal stakeholders and external suppliers.Develop policies for handling and analyzing third-party costs & submissions to reduce overheadsSpearhead budgets for all events across the organization and be responsible for maintaining all event PnLs.Possess technical knowledge of Sound, Light, AV vendors, and handle these aspects.Manage vendor payments reconciliation and account management of vendors, including advances and bills in sync with finance team.Handle manpower management, including labor, volunteers, and student/college tie-ups.Planning and Supervision:Create and manage budgets, oversee creative output, and ensure quality control.Assign roles and responsibilities to team members, create action plans, provide updates, manage risks, and solve problems.Conduct initial recces with clients for major events and oversee post-event closures and vendor management.Team Leadership:Lead and manage a team of 6 - 8 members and drive quality event operations effectively.Focus on managing, delegating, retaining and growing the teams Provide training and knowledge transfer to team members.Ability to motivate and guide team members.JOB REQUIREMENTSExperience Required:8+ years in the relevant domain of Corporate events.Industry Type: Event Management Company.Qualification:UG/Graduate/PG/MBA.MBA in Project Management (preferred).Essential Skills Required:Thorough knowledge of event technicals such as sound, light, AV, staging, Branding , Artists etc.Ability to manage several tasks and functions simultaneously.Excellent knowledge of production and a good network of vendors & VenuesAbility to work efficiently and professionally in stressful situations.Strong leadership skills, self-directed, and able to multitask.Technical Skills:Proficiency in using apps and MS Office tools for task management and communication.Communication skills.Ability to troubleshoot on-ground events, either personally or through delegation.