Location in Charge/ Service Incharge - Service Operations(iCare-Apple)

Job Description

Dear candidates, Greetings from Ample!! We have vacancies for a Location In Charge for Bangalore (iCare - Apple Service Centre) interested candidates can send in their updated resumes to 9513947477 or mail them to trupti.shinde@ample.co.in Role & responsibilities Ensure an organization -wide culture aligned with its Vision and Values with a special focus on Service Excellence on all parameters Manage day-to-day location operational activities at the assigned location and meet Revenue and Operational target including high customer satisfaction and location + self KPIs Ensure zero audit variance at the assigned location and prevent unethical practices Ensure 100% compliance with policy & procedures Responsible for the P&L of the location. Maintain low attrition and train the staff to ensure optimum performance of individuals and location Liaise with cross functional team as required to ensure seamless operation of assigned location Resolve all escalations with high accountability High responsiveness Email, messages or WhatsApp and punctuality Support the organization in legal activities Ensure upkeep of assigned locations Knowledge and Skills Troubleshooting computer and Mobile devices hardware, Applications and Operating system Mandatory Knowledge of Mac OS and iOS troubleshooting is a must Excellent customer handling skills with professional language fluency is a must Spoken and written communication skills of English and local language with neighboring states languages is a must Time Management, Organizational problem-solving and analytical skills Ability to work with others and find creative solutions to current and future challenges Proficiency in using Spreadsheets and ability to analyze data and arrive at meaningful outputs. Should be able to handle customer queries and should aim at customer delight. Self-driven & goal-oriented and willing to work on Weekends if the need arises. Willing to travel or relocate