Logistics Coordinator

Job Description

Customer Support Executive (Logistics Experience Required) We are looking for an experienced Customer Support Executive with a background in the logistics industry to join our team in Gurgaon (Work from Office). Location: Sector-27, Gurgaon Employment Type: Full-Time Salary: ₹18,000 - ₹25,000 (Based on Experience) Work Timings: 9:00 AM - 6:00 PM, Monday to Saturday Key Responsibilities: Customer Assistance: Handle inbound and outbound calls, resolving logistics-related inquiries. Order Tracking & Coordination: Provide customers with real-time shipment updates and resolve delivery issues. Issue Resolution: Address customer complaints, delays, and missing shipments with prompt follow-ups. Coordination with Logistics Partners: Communicate with transport vendors and internal teams to ensure smooth operations. Data Management: Maintain accurate customer and shipment records in CRM and tracking systems. Process Improvement: Identify recurring issues and suggest improvements for better service efficiency. Requirements & Qualifications: Mandatory: 1-3 years of experience in customer support within a logistics or e-commerce company. Strong understanding of order tracking, last-mile delivery, and shipment handling. Excellent communication skills in Hindi & English. Proficiency in MS Office, CRM tools, and logistics tracking software. Ability to multi-task, problem-solve, and handle high-pressure situations. Why Join Us? Be part of a growing brand in logistics & e-commerce. Opportunity to work in a fast-paced, dynamic environment. Competitive salary & career growth opportunities. Apply Now! Send your resume to Ishikahr@divinehindu.in with the subject "Customer Support – Logistics" Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Ability to commute/relocate: Sikanderpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Work Location: In person