Job Description

Role & responsibilities 40.1 Should conduct department Induction Program for the newly recruited Front Office staff for 10 days and give the feedback to AGM Operation & Manager Customer Care. 40.2 Should Liaison with AGM Operations & Manager Customer Care for the deployment of the newly recruited Front Office staff. 40.3 Should Evaluate and maintain records of training of newly recruited front office staff. 40.4 Should plan and schedule monthly training for the Frontoffice Staffs. 40.5 Should submit training calendar and training evaluation every quarterly to HR Department as approved by AGM Operation / Manager Customer Care. 40.6 Should identify the training needs for the Front Office staffs in consultation with AGM Operation / Manager Customer Care. 40.7 Should conduct training programs regularly on weekly basis. 40.8 Should provide training in case of any new equipment is installed in the department for smooth functioning of work process. 40.9 Should Evaluate and maintain the records of the weekly training of front office staff. 40.10 Should check all the operational records maintained by the Front Office and update the same. 40.17 Should Ensure that proper cleanliness and hygiene is maintained in the hospital. 40.18 Should Handle patient grievance related to OPD/billing and resolve it. 40.19 Should prepare duty roster for the Front Office staff. 40.20 Should Update the SOP of front office regularly. 40.21 Should do monthly analysis and evaluation of the departmental quality objective and quality parameters in consultation with AGM Healthcare / Manager Customer Care. 40.22 Should monitor the quality objective and quality parameters on weekly basis to achieve the set target. 40.23 Should take daily rounds of all front office counters. 40.24 Should supervise and monitor the staffs on counter and give the feedback to AGM Healthcare / Manager Customer Care in case of need of improvement in training. 40.25 Should Supervisee the Front Office in OPD/IPD and as and when required. 40.26 Should handle the responsibilities of Manager Customer Care in case of leave. 40.27 Any other task as deemed appropriate by the AGM Healthcare & Manager Customer Care. Supervised by : AGM Healthcare / Manager - Customer Care Supervises : Executive/Supervisor/ Sr Asst & Asst Customer Care Qualification : Any Graduate preferably Diploma is Healthcare with 8 to 10 years of experience