Job Description

Project Manager We are seeking a Senior Project Manager to lead and deliver end-to-end Digital transformation projects. This role requires a hands-on leader who can drive complex digital initiatives, manage cross-functional teams, and deliver high-quality solutions on time and within scope. The ideal candidate will have strong technical skills, excellent project management skills, pre-sales and consulting background Responsibilities Managing entire operations of IT services for the parent organization and Clients in the US Hiring and staffing teams to ensure operations stability Get Involved in customer engagement activities and will be the point of contact for Business development Leaders / Client Managers / Vendors / Recruiter Leaders Oversee contractual changes/amendments Drive Quality initiatives to bring continuous improvements Oversee turnover, training for staff, and involving in their development planning Analyze and assist associates with their workload, regularly review the performance of the team Own end-to-end client service delivery and P&L and ensure high-class service delivery Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, Developing Proposals, aiding and enabling robust transitions etc. Ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell Minimum qualifications and Experience Around 15 Years experience in Managing IT and BPO services Shall have experience working with US clients supporting from India and onsite experience is preferred Intellectual agility and analytical outlook Collaborative and Influencing skills Excellent comm skills Should have experience in digital technologies like Data Engg, AI/ML, Analytics, Big data, Content mgt, RPA, GenAI, Cyber Security and Enterprise applications on Java, Microsoft and ERP Platforms Prefer to have experience in writing responses to RFPs and developing technical documentation. Role & responsibilities Preferred candidate profile Perks and benefits