Job Description

Establish rapport with potential and actual customers Ensure clean and safe environment for the customer Ensures capture of customer feedback by the usage of CSTS forms Ensure that customers become repeat customers once they enter People Management Schedule the shifts of the staff, and ensure the punctuality of the staff Motivate the staff during the morning briefing about the sales targets Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on the monthly basis Take the initiative at the store level to improve the employee engagement Visual Merchandising Implementation of the plan along with the VM implementor VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per VM manuals SOPs Standard Operating Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment JOB DESCRIPTION 1 Confidential| Madura Fashion Lifestyle| Retail HR 3) Accountabilities Procedures Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of signage display fa ade properly cleaned Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Achievement of sales targets Co-ordinate with the ARM about the monthly targets Explain the sales targets to the staff about the morning briefing Contribute to the team efforts for accomplishing desired results Daily sales report to be submitted at Wooqer SMS to be sent to the ARM and RM about the daily sales Below the line activities store promotion initiatives Shrinkage control Ensure the global count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard staff to keep a watchful eye on customers 4) Competencies Competency Behavioral Requirements Achievement Orientation Anticipate problems preempt them by coming up with creative solutions Constantly identifies areas of improvement, takes initiative to drive them People Management Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels Works with individuals to identify areas of development, works to improve them Work Standards Sets standards for excellence to achieve a high level of quality Accepts responsibility of outcomes of one s work; admits mistakes and refocuses efforts Provides encouragement and support to others in accepting responsibility; does not accept others denial responsibility without questioning Retail Business Acumen (RBA) Improves performance of store after thorough analysis of store financials Able to drive diverse actions, including change in store layout and VM Leadership Constantly guides give feedback to team members on performance Constantly focuses on development of the team members Allocates the work in such a manner that it helps in employee development Gets Results (GR) Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done Provides clear, thorough timely feedback on work performance to individuals