Job Description

? Job Description: ?24*7 support team availability specifically for Priority 1 and 2 issues ?? ?Lucidworks Fusion platform experts ??Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below) ?Experts in Incident and Problem management ??Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform ?Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues. ?? Non-Core issues should be fixed by this team ?? Core-Issues work with Lucidworks 24*7 support team through Zendesk ?Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).