ROLEManage Customer Operations by providing both strategic and tactical direction, involve hands on guiding the day-to-day management of employees and Supervisors.Accountable for assigned metrics attainment for their designated unit.Accountable for day-to-day operational decisions, strategic employee decisions, and managing customer service impacts while delivering on outcomes defined.Responsible for meeting/exceeding overall attainment goals in addition to objectives in sales, service, and quality.Directly responsible for outcomes of Associates and Supervisors.Timely preparation of sales, headcount, and performance reporting.Administration of performance management process to ensure team meets/exceeds overall metrics. Exemplary oral and written communications skills in English (Strong comprehension skills and ability to convey complex concepts both written and Spoken-English)Strong interpersonal skills are required to help with communication, team support, and team effectiveness.Exhibit Teamwork, Trust, TransparencyMust possess strong knowledge and understanding of the Contact Center Environment and preferably telecom industry.Handles issues to resolution that can affect the overall performance of the Customer Service CenterExperience in staffing models, Responsible for conducting formal reviews with associates, supervisors, managing employees as required in the Companys policy on performance evaluationMonitors, evaluates and reviews daily performance and takes proactive action directly, develop effective intervention plans for outcomes defined.Prepare/Provide ad-hoc reporting.Ability to solve complex problems where analysis of situations or data requires a review and assessment of several factors.Decision making ability that promotes excellent judgement while adhering to company policiesAbility to effectively manage diverse tasks, adapt to change, and prioritize critical action items. This is an Owned and operated site, and the incumbent would be accountable for overall outcomes and results including Performance, Behaviours, Compliance management.Assists in the selection and training of new employees within the Customer Service Centre.Highly proficient with PC Windows-based computer skills, Microsoft Suite of products, Customer Contact Software Tools, Models and Plans.Will be Working from Office and must be flexible to work various shifts, including weekends, evenings, and holidays as necessaryMinimum 8 years’ experience from Tier1 companies preferably. Only international experience (UK/US/Australia) Chat experience considered. Please Note- Any domestic experience will be non-relevant, not considered.Minimum 3 years’ experience in a people management role on paper.

The RoleThe Lead Business Ops Manager will play a critical role in driving operational excellence within the STEPN organization. This role involves overseeing business operations, implementing strategic initiatives, and ensuring the efficient execution of projects. The ideal candidate will have a strong background in business operations, project management, and a deep understanding of the technology and security landscapes.The Main ResponsibilitiesContribute to business operations within the STEPN organization, ensuring alignment with strategic goals and objectives.Manage the tactical pieces of overall strategies to enhance efficiency and effectiveness across the department.Collaborate with cross-functional teams to drive the execution of key projects and initiatives.Assist in creating and collating information for presentations for STEPN leadership activities like townhalls, board meetings, and more.Collate and analyze key STEPN data for various projects, presentations, and reporting needs.Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.Provide partnership and guidance to team members, fostering a culture of continuous improvement and innovation.Act as a liaison between the STEPN organization and other departments, facilitating effective communication and collaboration.Identify, analyze, develop, and document process improvements.Partner with middle management on process management and improvements.What We Look For in a CandidateBachelor's degree in Business Administration, Management, or a related field. A Master's degree is preferred.Consulting level typically with 6+ years of experience with a Bachelor's degree. 4+ years of experience with a Masters degree.Proven experience in business operations, project management, or a similar role within a technology or security-focused organization.Strong analytical and problem-solving skills, with the ability to make data-driven decisions.Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.Demonstrated leadership abilities, with experience managing and developing high-performing teams.Proficiency in project management tools and software.Knowledge of the technology and security landscape, with an understanding of industry trends and best practices.Agile mindset with the ability to manage various objectives, priorities, and projects at once with competing deadlines.

Role & responsibilities The Category Manager oversees the sourcing, negotiation, and contracting of services and products at Lumen. The Category Manager is responsible for developing and implementing procurement strategies that align with the business objectives and optimize the value and performance of the suppliers. This position monitors market trends, analyzes spend data, defines category and negotiation strategies, identifies risks and opportunities, promotes diversity and sustainability, and manages critical supplier relationships and performance. Principal Duties and Responsibilities (Essential Functions):Category analysis & monitoringConduct internal & external analysis of category (e.g., spend at sub-category, supplier & business unit level; market conditions with supply/demand, should-cost modeling) coordinate with internal Reporting & Analytics to leverage off-the-shelf analyticsTrack changes in supplier landscape, market dynamics, & innovation opportunities within categoryEnsure category spend across all business segments is represented Prepare content for and lead strategy conversations up to VP / SVPCategory strategy & planningIncorporate findings from analyses into annual category strategy plan, in addition to business unit goals & budget targetsIdentify and pursue levers to drive savings via RFPs, negotiations, demand management, value engineering, etc. ContractingManage contracts and assist with “handing off” tactical contracts to Contracting Excellence teamUtilize pre-approved supplier contracts based on spend threshold / risk with standardized legal terms.RFX strategy & planningDevelop RFX strategy within category to drive savingsManage high-complexity RFX events, work with the RFX Execution team to handle tactical execution.Stakeholder relationship managementUse ‘seat at the table’ with the business to align on strategic agenda & understand upcoming needsEstablish defined calendar for key meetings to track progress / drive issue resolution in category (e.g., part of staff meetings, conduct monthly / quarterly planning sessions, engage cross-functional team on budget targets)Supplier relationship managementOwn relationships as primary point of contact for suppliers inside your category, including orchestrating interactions & preparing with business stakeholders on supplier communications beforehand (e.g., annual target setting, QBRs on performance & SLAs, joint initiative pursuits)Manage/monitor supplier performance on a regular basis; provides constructive feedback to the supplier for continuous improvementIdentify strategic suppliers & tier into segments based on spend, business criticality, and market dynamics that need to be tracked closely by procurementIdentify situations where Lumen has limited suppliers in a key category, or has multiple suppliers that are impacted by the same risk factors, and identify alternativesQualifications & Skills: Required: Bachelor's degree and or relevant experienceMinimum 5 plus years of related experience.Demonstrated exceptional interpersonal and communications skills useful for managing senior level internal relationships, and complex suppliers. Experience overseeing supplier relationships for an assigned set of products and/or services including regular supplier performance reviews and discussions.Proven background in negotiating high complexity, and high dollar contract negotiations in a fast-paced environment.Ability to work independently and in a team environment; self-motivated; strong analytical and problem-solving skills; ability to process large amounts of often complex data; detail oriented.Intermediate professional experience in reviewing contract terms Strong to expert knowledge of procurement systems such as SAP and Ariba. Excellent time management and organizational skills.Experience working in a fast-paced, high visibility environment with frequently shifting priorities. Advanced Microsoft Office skills, intermediate to advanced Excel

About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.Job Description:Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services. The company is a member of the S&P 500 index and the Fortune 500. Its communications services include local and long-distance voice, broadband, Multi-Protocol Label Switching (MPLS), private line (including special access), Ethernet, hosting (including cloud hosting and managed hosting), data integration, video, network, public access, Voice over Internet Protocol (VoIP), information technology, and other ancillary services. Lumen also serves global enterprise customers across North America, Latin America, EMEA (Europe, Middle East, and Africa), and Asia Pacific.Please find the details below and apply for the same if you are interested or you can refer your friends or colleagues.The RoleWe are currently looking for a Senior Instructional Designer to join our new in-house Instructional Design team. Responsible for the design, development, and maintenance of training courses using multiple delivery methods, including instructor led training (classes and webinars), self-paced web-based training and/or other learning and development support. Produce training targeted to meet client needs using a variety of adult instructional design techniques and innovative methods. This individual will have ownership of broad areas and learning programs including the responsibilities below:The Main ResponsibilitiesUnder general supervision, plans, organizes, and develops training curricula, materials, and programs to meet specific training needs.From a provided learning strategy, develop courses that are responsive to current learner and business needs, multiple skill levels, and learning theory. Using raw content provided by subject matter experts write scripts, storyboards, and design documents.Create assessments that align to course objectives.Coordinate, design, and develop multiple learning solutions using a variety of multimedia technologies and team resources to ensure learning materials are current and relevant to needs.Ensures writing is coherent, grammatically correct, and appropriate for the intended audience.Ensures directions for assignments and navigation are clear and appropriate for the intended audience.Assures all course components are complete and uploaded into LMS.Proactively identify improvement opportunities to enhance and optimize the learner experienceLearns and applies new technologies to the design, development, and delivery of online learning, including audio, video, and animation.May lead efforts from initial design to implementation.What We Look For in a CandidateExperience designing complex, instructionally sound learning solutions using multiple delivery methods.Experience managing or coordinating multiple projects at one time.Expert with online training development tools like Articulate Suite, Adobe Creative Suite, Vyond, etc.Expert with online publishing standards including SCORM/AICC. Expert with Microsoft Office products.Project Management experience in leading training development projects.Ability to work collaboratively and creatively in a deadline driven environment.Bachelor's degree or equivalent education and relevant experience. 4 - 6 years of related experience.

Job Description:Mandatory Skills: Python, Shell Scripting, Service NowMain Responsibilities:Develop applications within CI/CD pipelines to automate the building and deployment of complex software solutions. Develop complex, mission-critical automated solutions to support the Managed Hosting and Managed Networks Services.Perform event resolution automation, including correlating and categorizing alarms, running remediation or information gathering scripts, creating tickets, and capturing various metrics for reporting.Writing reusable, testable, and efficient code, designing and implementing low-latency, high-availability, and performant applications, and integrating user-facing elements developed by light front-end developers with a heavy focus on backend logic.Implement security and data protection across all code bases while integrating with appropriate/performant data storage solutions.Work with IT and operations staff to determine automation opportunities and integration points within IT systems, including ticketing, billing, event management, change management, and orchestration. Analyze and negotiate with engineers and management to implement new application features for our products and translate requirements into actionable requirements.Update wikis, spreadsheets, tickets, user-focused documentation, code documentation, etc. Perform peer review of code and update and maintain application platforms.Participate in all aspects of sprint planning to determine and execute development activities. This includes sprint planning, story pointing, sprint story assignments, story refinement, daily scrums, and sprint retrospectives.Participate in emergency calls, reacting to and resolving outages affecting production automation activities where required.Primary Skills:Linux, Python, JavaScript, PowerShell, BASH or equivalent, OpenSSH, YAML, TypeScript, Postgres DB, Reddis, Temporal, ServiceNow Flow-Designer.Designing full-stack web applications and integrations (Open API, REST, SOAP, RPC, web sockets, HTTPS, Kafka, RabbitMQ, and Temporal )Proven experience standardizing DevOps pipelines (Junit, Postman, Jenkins, SonarQube, GitHub, Swagger/Hub, CoPilot, ELK)Containerized solutions (eg. Docker Swarm/K8, OpenShift)Proven experience designing and driving the subsequent delivery of infrastructure and processes that drive and house enterprise-scale DevOps delivery.A proven track record of taking manual activities and streamlining their implementation via automated techniques in a large-scale operational environment, executed in alignment with established Incident and Change Management processes - examples are mandatory.Documentation skills for all audiences (Design Documents, Logic Flows, Data Modeling, Project Plans, Support DocumentsAccomplished at building strong interpersonal relationships and positive customer experience.Desirable Skills: TCP/IP, Network Routing ProtocolsCiscoIOS, JunOS, Fortinet are a plusWindows Server OS, Linux OSPostgres 14, Mongo 4, OpenShift 4, Vue.js 3, React.js 16, Python 3.9. Perl 5, vSphere 7, Ansible/AWX, TemporalCloud experience a plus (Microsoft Azure, Amazon AWS)ITSM platforms such as ServiceNow/San Diego and ToykoTDD/ BDD, Agile Scrum, LEAN

Role & responsibilities The Pricing Analyst II works closely with the sales organization to generate pricing quotes, on behalf of sales reps according to stated RFP and SLA for response time and accuracy, utilizing internal sales systems to assist with the sales process.This role also involves supporting creation of complex and/or large renewal quotes, identifying and sharing opportunities to improve quoting system functionality, supporting the Support Desk, as needed, by cross-training on systems and products and participating in training to stay current on existing products, learn upcoming products and mentoring team members on latest changes to the product configurations and on interactions with sales teams.Essential SkillsMeasure & monitor all quoting activities, and provide the direction to the pre-sales support teamsAbility to have Data-driven, analytical approach to problem solving/other initiativesPartner with global enterprise teams as needed, cross-training on systems and products.Deep knowledge of Pre Sales, Ordering and QuotingHands on experience of Salesforce or similar CRM'sSME level experience on MS Office Word, Excel, PowerPointAbility to prioritize multiple projects in a dynamic and fast paced environment.Self-motivated, pro-active, and results-oriented professional.Essential to have collaborative, adaptable, written, and verbal communication skills.Worked on pricing/quoting of Telecom productsSupport creation of complex and/or large renewal or MAC quotes, and able to resolve order related issues.Identify opportunities and develop strategies for improving the effectiveness of processes, systems, reports, estimations and automation possibilitiesRunning Analytics – Deals supported, Success Rates, Time Savings, Cost SavingsPartner with other team members to manage the delivery of automation projects including testing, documentation, peer review, sign off and trainingParticipate in the regular review and prioritization of Automation projects.Very strong problem solving and analytical skills.Mentor and provide work guidance to team.Involves Shifts - Rotational

Position Summary:Resolving first, second and third level support problems; 75% of which will be resolved without escalation.Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.Ensuring the customer and ticket is up to date at all times on incident progress.Maintain, troubleshoot and co-ordinate replacement of faulty hardware.Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures.Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate.To provide comprehensive handovers to peers at the end of shift.Attend Daily Operations and Change Review meetings as required.Logging cases to 3rd party vendors requesting assistance on unresolved issues.Minimum Requirements:Confident and Professional dealing directly with customers.Outgoing team player with the ability to liaise with other team members and take the lead on decision making.Positive and Pro Active attitude.Working knowledge/understanding of Microsoft products.Troubleshooting basic Server problems.Ability to work under pressure.Supportive and committed team player.Experience of using Ticket Management tools.Escalations are performed within the SLA timescales.Good commutations with customers is required throughout incident lifecycles.Engineering and Senior Management are kept abreast of appropriate escalations.Analytical skills.Have excellent written and verbal communication skills.Be organized and be able to work under pressure.Detailed working knowledge of a range of networking and security technologies, including:Cisco switches and routersAzure networking (vNets, Virtual WAN, HUB, VPN sites etc...) and security (NSG etc)Lenovo SwitchesF5 Big-IP load balancers, Kemp LB,Check Point and Endpoint Servers.Sophos Firewalls.Cisco WIFI technology.Good knowledge in Bluecoat Proxy, Meraki DevicesRSA Server Management.Able to demonstrate understanding of key networking concepts, including:TCP/IPLayer 2 and layer 3 switching and routingRouting protocols such as BGP, EIGRP and OSPFSecurity solutions such as firewalls, IDS/IPS, VPN, and SSL CertificatesLoad balancing best practicesRadius/NPS setup and administration.In-depth troubleshooting and strong analytical skills.Use of packet capturing technologies such as Wireshark and NetScout.Knowledge of platform technologies including Microsoft Windows, DHCP, DNS Unix and/or Linux.Ability to design, implement, and support network and security domain.ITIL accreditation.Should have good experience on IP soft, Netflow and Solarwinds tools.

Key Responsibilities:Data Pipeline Development:Design and implement efficient data pipelines using Azure Databricks with PySpark to transform and process large datasets.Optimize data workflows for scalability, reliability, and performance.Application Integration:Collaborate with cross-functional teams to develop APIs using the .NET Framework for Azure Web Application integration.Ensure smooth data exchange between applications and downstream systems.Data Warehousing and Analytics:Build and manage data warehousing solutions using Synapse Analytics and Azure Data Factory (ADF).Develop and maintain reusable and scalable data models to support business intelligence needs.Automation and Orchestration:Utilize Azure Logic Apps, Function Apps, and Azure DevOps to automate workflows and streamline deployments.Implement CI/CD pipelines for efficient code deployment and testing.Infrastructure Management:Oversee Azure infrastructure management and maintenance, ensuring a secure and optimized environment.Provide support for performance tuning and capacity planning.Business Alignment:Gain a deep understanding of AMO data sources and their business implications.Work closely with stakeholders to provide customized solutions aligning with business needs.BAU Support:Monitor and support data engineering workflows and application functionality in BAU mode.Troubleshoot and resolve production issues promptly to ensure business continuity.Technical Expertise:Proficiency in Microsoft SQL for complex data queries and database management.Advanced knowledge of Azure Databricks and PySpark for data engineering and ETL processes.Experience with Azure Data Factory (ADF) for orchestrating data workflows.Expertise in Azure Synapse Analytics for data integration and analytics.Proficiency in .NET Framework for API development and integration.Cloud and DevOps Skills:Strong experience in Azure Infrastructure Management and optimization.Hands-on knowledge of Azure Logic Apps, Function Apps, and Azure DevOps for CI/CD automation.

Introduction to the roleThe head of enterprise architecture is a strategic and critical role to the success of Lumen India. This role is responsible for leading the design, development and implementation of the enterprise architecture strategy, standards and governance across the organization. The head of enterprise architecture ensures alignment of the business and IT objectives, facilitates the adoption of best practices and emerging technologies, and fosters innovation and collaboration among the stakeholders. This is a Senior Director role who will report directly into the India Head and Managing Director.This role has the potential to change the technology landscape not just within Lumen, but in the telecom industry as such. The right candidate will have the autonomy, mastery, and purpose to define the technology landscape for Lumen and also lay down a strategic roadmap for the future of Lumen. About LumenLumen is a global communications services provider that ignites business growth by connecting people, data and apps quickly, securely and effortlessly. Our purpose is Unleashing the worlds digital potential, to empower business to fuel growth with an effortless digital experience. Lumen offers network, edge cloud, security, communication, and collaboration services to help customers deliver amazing digital experiences. We offer dynamic self-service connectivity at our customers finger tips through our Internet On-Demand product. We help simplify network access, security and management with our award-winning SASE solutions. Our innovative solutions on NAAS, Exaswitch, security solutions and edge fabric are poised to position us ahead of our competition in the industry. We are undergoing a massive digital transformation to help serve our customers for the future.Roles and ResponsibilitiesDefine and communicate the vision, principles and roadmap for the enterprise architectureEstablish and maintain the enterprise architecture framework, methodology and toolsOversee the development and maintenance of the enterprise architecture artifacts, such as current and future state models, gap analysis, blueprints, roadmaps and guidelinesLead and coordinate the enterprise architecture governance process, including the review and approval of projects, solutions and changes that impact the enterprise architectureProvide guidance and direction to the domain architects, solution architects and technical teams on the alignment and compliance with the enterprise architectureCollaborate with the business and IT leaders, stakeholders and vendors to understand the business needs, drivers and goals, and translate them into enterprise architecture requirements and solutionsEvaluate and recommend new and emerging technologies, standards and methodologies that can enhance the business value, performance and efficiency of the organizationPromote and advocate the value and benefits of the enterprise architecture across the organizationDevelop and manage the enterprise architecture team, budget and resourcesKeep abreast of the latest trends, developments and best practices in the field of enterprise architecture Skills and qualificationsA bachelor's degree or higher in computer science, information systems, engineering or a related fieldAt least 15 years of experience in IT architecture, design, development and implementation, with proven leadership and management skillsExpert knowledge of enterprise architecture frameworks, methodologies, standards and toolsStrong communication, collaboration, negotiation and influencing skills, with the ability to build and maintain effective relationships with senior stakeholders and business partnersStrategic thinking, analytical and problem-solving skills, with the ability to align business goals and IT solutionsExperience in leading and managing complex and large-scale IT transformation projects and programsFamiliarity with current and emerging technologies, trends and best practices in various domains, such as cloud computing, data analytics, artificial intelligence, cybersecurity, etc.Certification in relevant enterprise architecture frameworks or models, such as TOGAF, Zachman, FEAF, etc. (preferred but not required)

Job Summary:We are seeking a highly skilled and experienced Java Developer to join our dynamic team. The ideal candidate will possess a strong background in Core Java, Spring Boot frameworks, Microservices architecture, and hands-on experience with J2EE technologies, including Web Services. You will be responsible for developing, testing, and maintaining high-quality software applications, working closely with cross-functional teams to ensure seamless integration and deployment.Key Responsibilities:Develop and maintain robust, scalable, and high-performance software applications using Core Java.Utilize Spring Boot frameworks to build and deploy Microservices-based architectures.Design and implement Web Services and other J2EE technologies.Manage and optimize Oracle databases, ensuring data integrity and performance.Develop and maintain front-end applications using Vue.js.Configure and maintain web servers such as WebLogic.Utilize build tools like Maven and Nexus for project management and version control.Implement and manage JPA for data persistence and Splunk for log analysis and monitoring.Set up Jenkins jobs and manage build, release, and deployment processes.Collaborate with cross-functional teams in an Agile environment, following methodologies such as Scrum.Troubleshoot and resolve software defects and issues in a timely manner.Qualifications:Proven experience with Core Java and Spring Boot frameworks.Strong understanding of Microservices architecture.Hands-on experience with J2EE technologies, including Web Services.Proficient in Oracle database management.Knowledgeable in Vue.js for front-end development.Familiar with web servers such as WebLogic.Experienced with build tools like Maven and Nexus.Skilled in JPA and Splunk for data persistence and log analysis.Proficient in Jenkins, including job setup and understanding build, release, and deployment processes.Familiar with at least one Agile methodology (e.g., Scrum).Excellent problem-solving skills and attention to detail.Strong communication and collaboration skills.

Job DescriptionManager International Voice and Chat Process Location: [Bangalore] Shift: US Shift Experience: 12+ years (including 3+ years in a managerial role)About the RoleLumen Technologies is seeking a dynamic and results-driven Manager – International Voice and Chat Process to lead our global customer support operations. In this role, you will oversee a team of Associate Managers and Associates, ensuring exceptional customer experiences, operational efficiency, and high team performance. This is an opportunity for a strategic leader who thrives in a fast-paced, customer-centric environment.Key Responsibilities Strategic Leadership & Process OptimizationDevelop and execute strategies to enhance customer satisfaction, operational efficiency, and team productivity. Collaborate with cross-functional teams to align customer experience initiatives with business objectives. Analyze key performance indicators (KPIs) and identify opportunities for continuous improvement. Team Management & People DevelopmentLead, mentor, and motivate a team of Associate Managers, Team Leads, and Agents. Foster a positive, inclusive, and high-performance culture that drives engagement and excellence. Conduct regular coaching, performance evaluations, and training sessions. Operational ExcellenceOversee day-to-day operations, staffing, scheduling, and quality assurance to ensure smooth service delivery. Implement innovative solutions and process improvements to enhance customer interactions. Ensure adherence to SLAs, First Call Resolution (FCR), and Average Handling Time (AHT) targets. Financial & Performance ManagementManage budgets and resources efficiently to achieve cost-saving and revenue growth targets. Monitor key financial metrics, analyze trends, and develop action plans for optimization. Customer Experience & Service ExcellenceSet and maintain high standards for customer service quality. Address and resolve complex customer issues while ensuring satisfaction and retention. Monitor CSAT, NPS, and other customer experience metrics, implementing corrective actions as needed. Required Skills & Experience 12+ years of experience in international voice and chat process operations. 3+ years of experience in a managerial role within a contact center environment. Proven ability to lead, develop, and scale high-performing teams. Strong understanding of customer service principles, best practices, and call center KPIs. Excellent communication and interpersonal skills with a focus on customer satisfaction. Analytical mindset with strong problem-solving abilities. Proficiency in customer service tools and software (CRM, Workforce Management, etc.). Budget management experience with a track record of cost optimization. Ability to work effectively in a fast-paced, high-pressure environment. Willingness to work in US shifts.Why Join Us? Be part of a leading technology-driven organization. Drive impact through strategic leadership and innovation. Work in a global, fast-paced environment with growth opportunities. Important NoticeWe are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept payments from candidates during the recruitment process. If anyone claims to offer employment opportunities at Lumen Technologies in exchange for money or other benefits, please consider it fraudulent and report it immediately.

Position Overview:A contract specialist is responsible for managing the contract throughout their life cycle, ensuring compliance with legal and organizational policies and procedures. They negotiate terms, review contracts details, and collaborate with the internal teams and external vendors to secure favorable agreements. Drive innovation, efficiency, and ensure standardization across departments.Key responsibilities of this role:End-to-end contract management, including drafting, reviewing negotiation, executing and renewing the contract.Identify and mitigate the contractual risks, addressing potential liabilities and performance issues.Timely contract renewals in co-ordination with the business needs and strategies planned out by the category managers.Support audits and reporting by maintaining comprehensive contract documentation, contract records repositories etc.Work closely with the internal teams (Business, legal, finance and procurement) to align contractual terms with the organizational goals.Facilitate contract related discussions, readouts, negotiations and escalation when needed.End to end sourcing project (RFX) management, including collaborating with the business to identify requirements, drafting, evaluation/analysis of supplier responsesCollaborate to standardize sourcing and procurement process within the COE framework to derive operational efficiency and cost savings.Drive consistency in procurement policies, procedures, use of procurement tools and templates to streamline operations.Experience & Qualifications:2 -10 years of relevant experience in sourcing, procurement & contract management.Strong knowledge of Strategic sourcing, contract negotiation and supplier management.Excellent communication, negotiation and analytical skills.Ability to drive process improvement and standardization of the process.Ability to adapt to the changing business environment.Knowledge of procurement systems such as SAP and AribaExperienced with CLM and E-Procurement Tools (SAP, Ariba)Work requirements: Willingness to work night shifts to support NA Team and ability to adapt to changes.

We are seeking a skilled Azure Data Engineer to design, develop, and optimize data pipelines, data warehousing solutions, and application integrations using Azure Databricks, PySpark, Azure Synapse Analytics, ADF, and .NET Framework. The ideal candidate will have a strong background in data engineering, automation, cloud infrastructure management, and DevOps practices.Key Responsibilities:1. Data Pipeline DevelopmentDesign and implement efficient and scalable data pipelines using Azure Databricks with PySpark. Optimize data workflows for performance, reliability, and scalability. 2. Application IntegrationDevelop APIs using the .NET Framework to support Azure Web Application integrations.Ensure seamless data exchange between applications and downstream systems. 3. Data Warehousing and AnalyticsBuild and manage data warehousing solutions using Azure Synapse Analytics and Azure Data Factory (ADF). Develop scalable and reusable data models to support business intelligence needs. 4. Automation and OrchestrationAutomate workflows using Azure Logic Apps, Function Apps, and Azure DevOps.Implement CI/CD pipelines for efficient code deployment and testing. 5. Infrastructure ManagementOversee Azure infrastructure management, ensuring a secure and optimized environment.Provide support for performance tuning and capacity planning. 6. Business AlignmentUnderstand AMO data sources and their business impact.Collaborate with stakeholders to develop customized solutions that align with business objectives.7. BAU SupportMonitor and support data engineering workflows and application functionality in BAU mode.Troubleshoot and resolve production issues to ensure business continuity. Technical Skills & Expertise: Microsoft SQL Advanced proficiency in complex queries and database management. Azure Databricks & PySpark Strong expertise in data engineering and ETL processes. Azure Data Factory (ADF) – Experience in orchestrating data workflows. Azure Synapse Analytics – Expertise in data integration and analytics. .NET Framework – Proficiency in API development and application integration. Azure Infrastructure Management – Experience in monitoring, security, and optimization. Azure Logic Apps & Function Apps – Hands-on experience in workflow automation. Azure DevOps – Strong knowledge of CI/CD pipelines and automation.Preferred Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.5+ years of experience in Azure-based data engineering.Strong analytical and problem-solving skills.Experience working in agile development environments.

Job Title: Data AnalystCompany Name: LumenJob Description:Lumen is seeking a skilled Data Analyst to join our dynamic team. In this role, you will be responsible for analyzing complex data sets to identify trends, develop actionable insights, and support data-driven decision-making across the organization. You will work closely with various departments to understand their data needs and provide analytical support for their projects.Key Responsibilities:- Collect, process, and analyze large data sets to extract meaningful insights.- Develop and maintain dashboards and reports to communicate findings to stakeholders.- Collaborate with cross-functional teams to identify data requirements and deliver solutions.- Utilize statistical tools and methodologies to interpret data and solve problems.- Present data-driven recommendations to management and assist in strategic planning.- Ensure data integrity and accuracy through regular auditing and validation processes.- Stay current with industry trends and best practices in data analysis and reporting.Qualifications:- Bachelors degree in Data Science, Statistics, Mathematics, or a related field.- Proven experience as a Data Analyst or similar role.- Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI).- Strong analytical and problem-solving skills, with attention to detail.- Excellent communication skills, with the ability to present complex data clearly.- Familiarity with programming languages such as Python or R is a plus.- Ability to work independently and as part of a team in a fast-paced environment.- Experience working in telecom domainWhat We Offer:At Lumen, we value our employees and strive to create a supportive and inclusive work environment. We offer competitive salary packages, comprehensive health benefits, and opportunities for professional growth and development.If you are passionate about data and want to make a meaningful impact within a forward-thinking organization, we encourage you to apply for the Data Analyst position at Lumen. Join us in shaping the future of data analysis and contribute to our success.

Role : Associate Manager Inbound sales and careAbout Lumen TechnologiesLumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers.Job DetailsLocation: BangaloreWork Mode: Work from OfficeExperience Required: 8-12 yearsKey ResponsibilitiesProvide strategic and tactical direction for Customer Operations, including hands-on guidance for day-to-day management of employees and SupervisorsDrive accountability for assigned metrics attainment within your designated unitMake critical day-to-day operational decisions, strategic employee decisions, and manage customer service impacts while delivering defined outcomesMeet/exceed overall attainment goals including objectives in sales, service, and qualityDirectly oversee performance outcomes of Associates and SupervisorsPrepare timely sales, headcount, and performance reportingAdminister performance management processes to ensure team excellenceMonitor, evaluate and review daily performance metrics, taking proactive action and developing effective intervention plansHandle issues affecting the overall performance of the Customer Service CentrePrepare and provide ad-hoc reporting as neededAssist in the selection and training of new employeesQualifications8+ years of experience from Tier1 companies (preferably with international experience in UK/US/Australia markets)Minimum 3 years of documented experience in people management rolesStrong knowledge and understanding of Contact Centre environments and telecom industryExperience with staffing models and performance evaluation systemsStrong interpersonal skills for effective team communication and supportHighly proficient with Windows-based computer skills, Microsoft Suite, Customer Contact Software Tools Required Skills and Experience 12+ years of overall experience in the international voice and chat process3+ years of experience in a managerial role within a contact center environment, managing a team of Associate Managers/Team Leads and Agents.Proven track record of leading and developing high-performing teamsStrong understanding of customer service principles and best practicesExcellent communication and interpersonal skillsStrong analytical and problem-solving skillsProficiency in relevant customer service tools and softwareStrong comprehension skills and ability to convey complex concepts in English.Experience in managing budgets and financial performanceAbility to work effectively in a fast-paced, dynamic environmentWillingness to work in US shift Mandatory SkillsCustomer Orientation, Customer Service, Sales exposureUpselling, customer service, inbound calls, Chat& people managerWork ScheduleMust be flexible to work various shifts, including weekends, evenings, and holidays as necessaryUS and UK shift. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

Role & responsibilities A contract specialist is responsible for managing the contract throughout their life cycle, ensuring compliance with legal and organizational policies and procedures. They negotiate terms, review contracts details, and collaborate with the internal teams and external vendors to secure favorable agreements. Drive innovation, efficiency, and ensure standardization across departments.Key responsibilities of this role:End-to-end contract management, including drafting, reviewing negotiation, executing and renewing the contract.Identify and mitigate the contractual risks, addressing potential liabilities and performance issues.Timely contract renewals in co-ordination with the business needs and strategies planned out by the category managers.Support audits and reporting by maintaining comprehensive contract documentation, contract records repositories etc.Work closely with the internal teams (Business, legal, finance and procurement) to align contractual terms with the organizational goals .Facilitate contract related discussions, readouts, negotiations and escalation when needed.End to end sourcing project (RFX) management, including collaborating with the business to identify requirements, drafting, evaluation/analysis of supplier responsesCollaborate to standardize sourcing and procurement process within the COE framework to derive operational efficiency and cost savings.Drive consistency in procurement policies, procedures, use of procurement tools and templates to streamline operations.Experience & Qualifications:3 -8 years of relevant experience in sourcing, procurement & contract management.Strong knowledge of Strategic sourcing, contract negotiation and supplier management.Excellent communication, negotiation and analytical skills.Ability to drive process improvement and standardization of the process.Ability to adapt to the changing business environment.Knowledge of procurement systems such as SAP and AribaExperienced with CLM and E-Procurement Tools (SAP, Ariba)Work requirements:Willingness to work night shifts to support NA Team and ability to adapt to changes.This is not a contract of employment and job duties and responsibilities may change, and additional duties may be requested

Support EngineerJob DescriptionAbout Lumen TechnologiesLumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers.Job DetailsExperience Required: 1-3 yearsLocation: Noida Work Mode: Hybrid Shift timing: Rotational shiftMandatory Skills : Infrastructure support, Application/Production support, Linux, Unix, Incident Management Roles and Responsibilities Troubleshoot issues related to server management, application support, Java support, SQL database, and Unix/Linux servers. Provide infrastructure support to ensure smooth operation of servers, networks, and databases. Participate in on-call rotation for 24x7 support team when needed. Responsible for managing defined SLA. Collaborate with cross-functional teams to resolve complex technical issues in production environments. Responsible for Managing day to day service desk tickets also be proficient in handling Tier 2/3 tickets. Providing infrastructure, systems and applications support across all functions of the business. Introducing a support knowledge Base including creation of support documents. Exposure to Jenkins and AppDynamics is good to have. Desired Candidate Profile 1-3 years of experience in IT Infrastructure Support or similar role. Strong understanding of application support principles and practices. Proficiency in managing multiple tasks simultaneously under tight deadlines. Excellent problem-solving skills with ability to work independently or as part of a team. Flexible to work in rotational shifts. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."