About the Role M2P Fintech is looking for passionate, self-motivated technical individuals with the desire and capability to think outside the box to solve complex problems. You will act as the main point of contact for technical issues and work collaboratively with software development and quality teams to facilitate problem-solving. Youll be a core member of the specialist team that is passionate about providing support for our flagship realtime products. You should also be a team player with a knack for visual design and usability. What Will You Do in this Role Will manage and address all support team requests related to UPI, IMPS, AePS, NACH & CTS switches focusing on the analysis and resolution of system failures. Act as a liaison between support, implementation, and engineering teams to ensure seamless communication and coordination. Oversee the end-to-end analysis of failure incidents, including documentation, evaluation, root cause analysis, and implementation of corrective measures. Identify, monitor, and escalate critical production issues impacting supported switches functionality, ensuring that resolutions are timely and effective. Communicate project requirements and objectives, track project milestones, and provide updates on the status and progress of initiatives.Develop detailed documentation to capture business systems and user needs, including failure analysis reports and support documentation. Facilitate meetings with internal teams, stakeholders, and clients to review project deliverables and ensure alignment on project objectives. Lead and conduct comprehensive failure review sessions, driving process improvements and ensuring regulations and risk compliance. Coordinate with various teams to ensure prompt response to support requests, resolving conflicts, and ensuring smooth escalation processes. Support the creation and review of training materials and process documentation to ensure that all team members are well-prepared to handle support requests. Drive overall efficiency and responsiveness of the support team, contributing to the continuous improvement of mentioned switch operations. What You’ll Need to be Successful in this Role B.E. or B.Tech in Computer Science or any equivalent degree. Experience in Tech Support with an enterprise software organization. Experience with Linux/UNIX server. Hands-on database (SQL Server, MySQL, Oracle) operational knowledge. Proficient with Excel. Hands-on experience on ticketing tools (Jira / Freshdesk). Readiness to be on call and/ or put in extra hours for task closure. Excellent verbal, written, presentation and interpersonal communication skills. Ability to make complex technical matters easy-to-comprehend for nontechnical persons. High level of enthusiasm about helping and serving clients, strong customer, and solution-oriented personality. Experience with the NPCI system will be an added advantage.

About the Role M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity. What Will You Do in this RoleMentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment. Build the team as the subject matter expert of applications, underlying architecture, and data relationships. Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Bank’s end, Engineering and Product team. Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support. Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users. Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures. Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status. What You’ll Need to be Successful in this Role BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience. Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets. Minimum of 4+ years of experience in operations and application support background. • Experience in Lending domain with strong knowledge in LMS and LOS. Experience in managing Web and Mobile application support. Deep hands-on experience in SQL Queries and Log analysis. A great problem solver with ability to simplify complex issues. Great interpersonal and presentation skills with ability to meet deadlines. Experience in deployment activities. Experience in incident management life cycle. Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites