M365 Compliance & Security Analyst

Job Description

Our technology services client is seeking multiple M365 Compliance & Security Analyst to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: M365 Compliance & Security Analyst Mandatory Skills : Exchange online, Mail Flow, Mailbox, Email Authentication, Azure Security Experience : 3-5 Years Location : Hyderabad Notice Period : Immediate to 15 Days Job Description : Experience of Exchange Online Mailflow Knowledge of Exchange Online Protection Knowledge of Microsoft Defender for Office 365. Basic Knowledge for Compliance features like Auditing, Sensitivity Labels, Data Loss Prevention. Knowledge of Mailbox Archiving and Retention policies and holds. Basic Knowledge of Email authentication policies. (SPF, DKIM, DMARC) Basic Knowledge of Content search/eDiscovery search Responsibilities: Provide quick and accurate solutions to the customers’ problems. Meet all follow up commitments made with customers. Aligning with Customer’s business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement. Analyze problems and develop solutions to meet customer needs; may involve writing custom code Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions Write technical articles and sample programs for Microsoft's knowledge base Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues Effectively manage relationships with customers and other stakeholders while ensuring high customer satisfaction of the overall service experience Fluent in English (written and oral) is mandatory Should be comfortable working in shifts If you are interested, share the updated resume to spandhana.e@s3staff.com Show more Show less