Job Description

Urgently we are hiring for Kotak Mahindra Bank Ltd. This is a permanent Bank On Roll / Pay-Roll Job. => This is "Contact Centre Branch" (Non-Branch Banking) based Job, => This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work. => This will be permanently working from office only (Not a Work From Home). ============================================================================== Job Designation : Virtual Relationship Manager- VRM (It's Outbound / Telesales Profile) Position Grade : Assistant Manager- M1 / Deputy Manager- M2 Job Location : Hyderabad This is "Contact Centre Branch" (Non-Branch Banking) based Job, Eligibility Criteria : Must be at least minimum 1 year to 5 years of Sales Experience with Banking or Non-Banking both will be considered. Must be at least Graduate any stream. Must have good communication as well as Sales & Convincing skills. Age should be maximum 32 years. Only Female candidates can apply. Must be comfortable to work in (Thane-West location) Job Description/Responsibility : To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Salary Package : Annual CTC 3.00 to 4.50 Lac per annum plus performance based Incentives. PF, Gratuity, Mediclaim & Insurance cover (as per policy). Shifts Timings & Offs : => Shift Timing- This is 24x7 based rotational shift, Should be comfortable to work in night shift also. => For Females: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift). => Weekly 5 days of working and any of 9 Hours Shifts can be offered. => Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well). => This is "Contact Centre Branch" (Non-Branch Banking) based Job, => This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work. ----------------------------------------------------------------------------------------------------------------------------------------------------------- How To Apply : => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or => Need to forward the updated CVs / Resumes at: hr.empowerdesk@gmail.com and mention in the subject line " Kotak-VRM-287" For Any kind of assistance or query call us: Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91- 96438-53808. if your CV / profile got shortlisted with us we will contact you back. Regards Career Empower (Hr-Team) On Behalf of Kotak Mahindra Bank