Job Description

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Virtual Relationship Manager For Thane-(Wagle Estate) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). Job Designation: Virtual Relationship Manager Job Grade: Assistant Manager-M1 / Deputy Manager-M2 Job Location: Thane-West (Maharashtra) This is "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work. Must be Experience: Candidate must be carrying at least 1.0 year to 6.0 year experience in sales with Banking or BFSI sectors. Other than Banking or BFSI like Outbound Sales, Branch Sales or relevant to our this Job Deception also can apply. Job Description: To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets etc. This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level, Service Quality and Sales. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Other Job Benefits & Features : => Working Day-: 5 Days working in a week. => Two Weekly offs: One fixed off on Sunday and another one is any of Weekday/Saturday. => Shift Timing-: This is a completely fixed day shift, the shift timing from 9.30 am to 6.30 pm. => This is "Contact Centre Branch" (Non-Branch Banking) based Job, => This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work. Candidate Desire: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Female would be preferred, between 20-32 years only of ages. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Eligibility/Experience Criteria: Candidate must be carrying at least 1.0 year to 6.0 year experience in sales with Banking or BFSI sectors. Other than Banking or BFSI like Outbound Sales, Branch Sales or relevant to our this Job Deception also can apply. Salary Package: Annual CTC of Rs.3.00 to 4.50 Lac per annum plus performance based high Incentives. Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Education Qualification: Minimum Graduate with any stream Or Post Graduate with any stream. Hoe To Apply : => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or => Need to forward the updated CVs / Resumes at : hr.empowerdesk@gmail.com | And write in the subject line "Kotak-VRM-279" we will revert back. or => Also can share updated CVs / Resumes via WhatsApp on: +91-964-385-3808 if your CV / profile got shortlisted with us we will contact you back. For Any kind of assistance or query call us: Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91-9643853808 Regards Career Empower (Hr-Team) On Behalf of Kotak Mahindra Bank