Job Description

Urgent hiring for Kotak Mahindra Bank Ltd. For the Post of Phone Banking officer (PBO) for Noida (Sec-16 & Sec-125,) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). =========================================================================== Job Designation: Phone Banking Officer (PBO) Role Category : Customer Services (Inbound Voice Process) Job Grade : Assistant Manager M -1 & Deputy Manager - M2 Job Locations: Noida (Sec-16 & Sec-125) And Mumbai - (Thane) This is "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile, Must be Experience: # Must be having at least 6 Month of experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply. Please Note: Candidates who's holding degree of B.tech & MBA is not eligible. Key Role & responsibilities: => Must be flexible with 24/7 shift, late evening and night shifts and scattered 8 Week Offs in a month. (For Females: 9 hrs. shift in between 7.00 AM to 8.00 PM). => This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services. => Developing and maintaining banking relationships with a select group of Individual customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms. Job Description: To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. To identify and convert the opportunities for cross selling (banking product) on customer's call. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Candidate Desire Profile: Must be Good Communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. Freshers with communication skills also can apply. Age should be 20-30 years only (Male & Female Both can apply). Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Team player Candidate must be able to work effectively with all levels of the organization. Salary Package: Annual CTC of Rs.3.00 to 4.25 Lac per annum plus performance based high Incentives. Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Education Qualification: Minimum Graduate with any stream Or Post Graduate with any stream. Note: Undergraduates are also can apply How To Apply : => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or => Need to share updated CV's/Resumes at : hrs.empowercareer@gmail.com | And write in the subject line "Kotak-PBO-271" or => Also can share updated CVs / Resumes via WhatsApp on: +91-96438-53808 (Write in the subject line "Kotak-PBO-271" For Any kind of assistance or query call us: Between 10.00 am to 6.00 pm only (do not call beyond the timings) Mobile Number +91- 9643853808. if your CV / profile got shortlisted with us we will contact you back. Regards Career Empower (Hr-Team) On Behalf of Kotak Mahindra Bank