Job Description

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Phone Banking officer (PBO) For Thane-(West) Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary + high incentives. => Be part of fastest growing digital sales channel in financial services industry. => This will be permanently working from office only (Not a Work From Home). ================================================================================= Job Designation: Phone Banking Officer Job Grade: Assistant Manager-M1 / Deputy Manager-M2 Job Locations: Thane-West (Maharashtra) This is "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile. Must be Experience: # Must be having at least 6 Month experience into any kind of Customer Service with Voice/Calling with BPO, IT, Banking, BFSI & any other industry can also apply. # Fresher candidate with Good Communication skills also can apply). Job Description: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction. To identify and convert the opportunities for cross selling (banking product) on customer's call. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Shifts Timings & Offs : => Shift Timing- This is 24x7 based rotational shift, Should be comfortable to work in night shift also. => Weekly 5 days of working and any of 9 Hours Shifts can be offered. => For Females: Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift). => Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well). Candidate Desire Profile: Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. Age should be 20-30 years only. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers. Team player Candidate must be able to work effectively with all levels of the organization. Salary Package: Annual CTC of Rs.2.75 to 4.25 Lac per annum plus performance based high Incentives. Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy). Education Qualification: Minimum Graduate with any stream Or Post Graduate with any stream. Hoe To Apply : => Interested candidates need to apply via Naukri.com by clicking apply link on same the page or N eed to share updated CV's/Resumes at : hr.careerem@gmail.com | And write in the subject line "Kotak-PBO-278" or => Also can share updated CVs / Resumes via WhatsApp on: +91-96436-87646 (Write in the subject line "Kotak-PBO-278" if your CV / profile got shortlisted with us we will contact you back. For Any kind of assistance or query call us: Between 10.00 am to 5.00 pm only (do not call beyond the timings) Mobile Number +91- 96436-87646. Regards Career Empower (Hr-Team) On Behalf of Kotak Mahindra Bank