Role & responsibilitiesHunting : - Generate market intelligence (competition business) of allocated areas- Establish relationships with new customers and partners- Build strong infrastructure by onboarding partners with dedicated vehicles & terminals- Gross corporate revenue- New Customer addition per month - % Increase in revenue through new accounts- Corporate yield at actual weightFarming: - Ensure organic growth from retention of existing customers- Work closely with cross functional teams to ensure smooth execution of customer transactions% Increase in wallet share per existing customerCollections :DSO- Ensuring timely collection of receivables from clientsResolve any pending issues/ invoicesDeductions %Outstanding >90 daysEssential :- Business Development- Negotiation skills- Capable of engaging with decision makers- Market combing- Identification of new prospects through coldcalling- Account ManagementExperience:1-4 years of prior experience in RetailSales/Direct Sales. Industries: Logistics, Express Cargo (Companies: Safex, TCI xps,Gati, BlueDART, Spoton, V Trans, Stellar logistics)Essential:- Personal vehicle (2 wheeler/ 4 wheeler)- Excellent verbal and written communications skills- Good geographical knowledge Desirable Knowledge of regional language.

Role & responsibilities Hunting- Generate market intelligence (competition business) of allocated areas- Establish relationships with new customers and partners- Build strong infrastructure by onboarding partners with dedicated vehicles & terminals- Gross corporate revenue- New Customer addition per month - % Increase in revenue through new accounts- Corporate yield at actual weight Farming- Ensure organic growth from retention of existing customers- Work closely with cross functional teams to ensure smooth execution of customer transactions% Increase in wallet share per existing customer CollectionsDSO- Ensuring timely collection of receivables from clientsResolve any pending issues/ invoicesDeductions %Outstanding >90 days Essential- B2B Sales/ KAM/ Business Development- Negotiation skills- Capable of engaging with decision makers- Market combing- Identification of new prospects through coldcalling- Account Management Experience1-4 years of prior experience in Corporate Sales/RetailSales/Direct salesIndustries: Logistics, Express Cargo (Companies: Safex, TCI xps,Gati, BlueDART, Spoton, V Trans, Stellar logistics) Essential- Personal vehicle (2 wheeler/ 4 wheeler)- Excellent verbal and written communications skills- Good geographical knowledge Desirable Knowledge of regional language.

About Us: Mahindra Logistics Limited is a leading integrated logistics & mobility solutions provider with over a decade of experience. We have a strong presence across the country. We offer Supply Chain solutions to diverse industry verticals such as Automotive, Engineering, Consumer Goods, Pharmaceuticals, Telecom, Commodities, and Ecommerce and offer integrated employee transportation solutions to enterprise across IT, ITeS, manufacturing, Banking, Financial Services and Insurance, and Consulting Businesses. • Role Executive Control Tower - Third Party Payroll• Years of experience 0 to 2 Years • Education Graduate • Location Mumbai HO Job Description -: 1) Strong focus on Control Tower activities ( Shipment Tracking + On Time Deliveries + Help Desk & Exception Management + Performance & MIS Management) 2) Ability to proactively identify potential delays, delivery challenges ensuring earliest delivery of shipments 3) Co-ordination with multiple stakeholders both internally & externally to get the task completed within defined timelines 4) Provide visibility to all stake holders, capture delays and exceptions and share relevant information with all the stakeholders 5) Attention to detail and Data analysis 6) Ensuring earliest delivery of shipments which have crossed their ETA 7) Resolving email or on call queries within stipulated time from receipt of query 8).Co-ordination with multiple stakeholders both internally & externally to get the task completed 9) Provide visibility to all stake holders, capture delays and exceptions and share relevant information with all the stakeholders 10)Timely providing of various Analytics + Performance Management.

Role & responsibilities •Craft compelling case studies by structuring narratives, outlining key challenges, solutions implemented, and measurable results achieved.Thoroughly review case studies for accuracy, consistency, and compliance with company standards Sales Support Creating sales pitch presentations Maintaining repository of sales support documents & case studies Market Intelligence Gathering industry insights through primary and secondary research • Creating market intelligence reports Collaboration • Work closely with sales, marketing, and product teams to identify potential case study opportunities, gather necessary information, and ensure alignment with company messaging.Case Study Content DevelopmentPreferred candidate profile Graduate in any stream with 2-3 years of experience with content creation 'Prior experience in writing case studies, preferably within a relevant industry Background in marketing, business development, or customer success & B2B industry experience is preferable Strong Writing and Editing Skills: Excellent ability to craft clear, concise, and persuasive written content Storytelling Skills: Capability to craft compelling narratives that highlight the impact of solutions and resonate with the target audience Communication Skills: Effective communication with clients, stakeholders, and internal teams to collect information and gather feedback Research Skills: Proven ability to conduct thorough research and gather relevant information from multiple sources Analytical Skills: Capability to analyze complex data and extract meaningful insights Project Management: Ability to manage multiple case studies simultaneously, meeting deadlines and delivering high-quality work

Role:1. Executive2. Sr. ExecutiveLocation: Jogeshwari (E)Job Overview:The Talent Acquisition Specialist will be responsible for identifying, attracting, and hiring top talent for various roles within the organization. The ideal candidate will have a passion for recruitment, strong interpersonal skills, and an ability to manage multiple hiring processes simultaneously. You will work closely with hiring managers to ensure the successful acquisition of candidates who align with our company culture and strategic objectives.Key Responsibilities:Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies.Source and engage with passive and active candidates through job boards, social media, professional networks, and recruitment agencies.Manage the full recruitment lifecycle from job posting to offer acceptance.Screen resumes and conduct initial phone screenings to assess candidates skills, experience, and cultural fit.Schedule and coordinate interviews, ensuring a smooth and positive experience for candidates.Provide feedback to candidates throughout the hiring process.Negotiate job offers and employment terms in alignment with company policies.Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).Conduct background checks and reference checks as needed.Assist in the development of job descriptions, recruitment materials, and job postings.Track recruitment metrics, such as time-to-fill and source of hire, and prepare regular reports for HR leadership.Promote company culture and ensure a positive candidate experience throughout the recruitment process.Stay up to date on industry best practices and recruitment trends.If you are keen to explore this opportunity, please reach out with your updated CV and we'll get in touch to discuss further.

Responsible for the managing day to day process of Complaint management activities under CSE blended processAbility to handle Customer Complaints in a consistent, systematic and responsive manner to the satisfaction of the customers.Strong governance on change management to create a customer focused approach to resolve complaintsDevelop and maintain detailed reports of findings and routinely report to company management, making recommendations as necessaryBuilding strong collaboration with location sites and Ops. to ensure customer service, compliance and efficienciesResponsible for assigning complaints to respective location sites and closure in the system, also performing location wise complaint reconciliations and share with stakeholdersAbility to make the complex data, detailed information clear and actionable, should be Solution-oriented approach.Capability to plan and execute improvement projects pertaining to Customer Service Excellence.Using statistical tools Identify, analyse, and interpret complaints data patterns and trends in complex data sets that could be helpful for the diagnosis and prediction. Attention to detail, strong problem-solving skills and technological proficiency, prepare reports for the management stating trends, patterns, and predictions using relevant data for continuous improvements with industry practiced requirements.Using graphical representation dashboard for analysis for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.Training of employees, reporting of metrics and problem-solving strategies (PDCA) that will continuously improve the processes and customer satisfaction levels, outline course of actions as a result.Working with Business Intelligence & Business Excellence team to identify process improvement opportunities, propose system modifications, and develop data governance strategies.Co-ordination with multiple stakeholders both internally & externally to get the complaints resolved.Regularly in touch with ADMs/BHs & VHs for timely complaint closure along with resolution Additional Roles & Responsibilities Complaint Management & ResolutionCustomer Relationship Management & Interpersonal skills Stakeholder ManagementProven working experience in process improvements projects Knowledge of statistics and experience using problem solving techniquesStrong Analytical and Data Management skills Communication Skills (Written & Verbal)Willing to work in shifts i.e. rotational shift and rotational weekly offsWilling to work on national holidays

Job Title: Senior Executive Control TowerDepartment: Control TowerLocation: MumbaiShift : RotationalAbout Us:Mahindra Logistics Limited is a leading integrated logistics & mobility solutions provider with over a decade of experience. We have a strong presence across the country. We offer Supply Chain solutions to diverse industry verticals such as Automotive, Engineering, Consumer Goods, Pharmaceuticals, Telecom, Commodities, and E-commerce and offer integrated employee transportation solutions to enterprise across IT, ITeS, manufacturing, Banking, Financial Services and Insurance, and Consulting Businesses.Igniting Success!! In a way, that is what we essentially do. We believe that the success of a company lies in the success of its employees. We focus on Igniting Success for our employees by empowering them to deliver, be customer centric, build their capabilities & skillsets and develop a growth mindset. Being recognized as a Great Place to Work underlines our commitment to providing a positive work environment.What you will learn and contribute to (Key Responsibilities): Responsible for the managing day to day process of Complaint management activities under CSE blended process. Ability to handle Customer Complaints in a consistent, systematic and responsive manner to the satisfaction of the customers. Strong governance on change management to create a customer focused approach to resolve complaints. Develop and maintain detailed reports of findings and routinely report to company management, making recommendations as necessary. Building strong collaboration with location sites and Ops. to ensure customer service, compliance and efficiencies. Responsible for assigning complaints to respective location sites and closure in the system, also performing location wise complaint reconciliations and share with stakeholders. Ability to make the complex data, detailed information clear and actionable, should be Solution-oriented approach. Capability to plan and execute improvement projects pertaining to Customer Service Excellence. Using statistical tools Identify, analyse, and interpret complaints data patterns and trends in complex data sets that could be helpful for the diagnosis and prediction. Attention to detail, strong problem-solving skills and technological proficiency, prepare reports for the management stating trends, patterns, and predictions using relevant data for continuous improvements with industry practiced requirements. Using graphical representation dashboard for analysis for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends. Co-ordination with multiple stakeholders both internally & externally to get the complaints resolvedQualifications: Any Graduate. 2 to 3 years of experience in CRM or a similar role. Proven experience in complaint management & resolution. Experience using data analytics and advanced Excel. Knowledge of statistics and experience using problem-solving techniques. Strong analytical and data management skills preferred. Excellent communication skills (written & verbal).About Us : Mahindra Logistics Ltd is an equal opportunity employer that is committed to strengthening diversity and inclusion at the workplace through an enabling environment, supportive work life policies and a culture that welcomes and celebrates differences and creates a sense of belonging.We do not tolerate any form of harassment or discrimination based on nationality, race, colour, sex, religion, gender identity or expression, sexual orientation, disability, age, pregnancy or marital status and allow for equal opportunities for all our team members.We are an equal opportunity employer and are committed to maintaining respect and dignity for all.Learn more about us at www.mahindralogistics.com