Technical Account Manager The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers providing valuable guidance around operations and optimization of their Majesco solutions. The TAM is responsible for building and maintaining strong relationships with our key customers, ensuring their technical needs are met and their satisfaction with our products and services is maximized. The TAM acts as the primary technical liaison between the customer and our internal teams, providing expert guidance, support, and advocacy. The value the Technical Account Manager brings to Premium Support is increased client satisfaction, reduced support costs, and the awareness needed around Majesco product improvements. Job Responsibilities: Build exceptional client relationships by acting a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology. Map customer business processes to Majesco s product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines. Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing. Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals. Work with management on politically sensitive issues impacting either the customers, business or impacting Majescos relationship with the customer. Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.) Ensure RCAs are completed and delivered to customers for critical incidents. Establish and maintain regular meeting cadence with account stakeholders. Provide weekly updates to key customer support contacts on open support tickets and activities. Monthly operational meetings with customer key stakeholders to provide an overview of support and solution health. Quarterly stakeholder alignment meetings on key projects/initiatives, account health and intelligence. Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate. Create project plans to effectively upgrade and drive version currency of our software, by: Understanding base upgrades. Working with customer and support teams to agree on upgrade activities. Planning upgrade deployments to customer environments. Notifying and coordinating with stakeholders through successful release of upgrade. Help customers attain maximum value from the products or services they ve purchased, ideally assisting them in gaining more value than they anticipated. Maintain and expand working knowledge of current and pre-released Majesco products, as well as their integration and methods of support. Promote the value of our products and software use with as little customization as possible. Participate in health checks, bureau adoptions, CR requests, release management, and monitoring. This role may require occasional work outside of your standard working hours to support Sev1 escalations and other customer issues. All About You Minimum 10+ years of experience in customer engagement, technical support, or account management role; at least 3-5 years of experience on insurance technologies is preferred. Excellent interpersonal, communication, and presentation skills. Consulting & Leadership Skills - Ability to adapt to various work settings and serve in an advisory/leadership role. Demonstrate Problem Solving & Decision-Making skills for complex problems across functional areas and stakeholders. Strong project management skills, including the ability to manage multiple projects simultaneously. Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities. Experience with software implementation project(s) in requirement gathering, functional specifications, QA, user acceptance testing, or training. Understanding of software development life cycle methodology and software concepts (e.g., HTML, XML, Relational DB, reporting tools). Experience in applying change management concepts on a software implementation project. ITIL Foundations Certified preferred. Possesses a working knowledge of the business and/or technical environments in which the system operates, and a solid knowledge of the P&C business function supported. Familiarity with architecture frameworks and software design patterns. Bachelor s degree or global equivalent required; TOGAF and/or Agile Product owner certification is a plus.

The ICD/ICM developer will be responsible for implementing and maintaining Majesco Insurance products that uses ICD/ICM toolkit framework as the development framework. As a developer, you will be working extensively on the P & C Insurance platform catering to a wide customer base in the US market. This position will directly work with technical teams to implement / Support Majesco products for our clients in various sizes and Tiers. Responsible for quality delivery of the assigned work which will be part of major deliveries from Majesco to our customers. Duties and Responsibilities Defining and modifying of business process flows by using ICD YAWL and Model Mappings Defining and configuring Rules in Majesco System through Rule Engine Maintaining and upgrading existing systems Prepare the Unit Test cases and execute the same for your developed feature / functionality. Support the Quality Assurance team in testing Database Scripting and verification of the Data flow during defect analysis. Defect tracking and status updates to the issues assigned to you. Interaction with customer stakeholders for new requirements and providing business as well as Solution insight to help customer operations Empowered and accountable for design, development and rollout of new features as per customer requirements. Take full accountability for understanding changes required by customer and provide valuable suggestions from Product point of view. Work with our DevOps team to ensure continuous deployments of our applications Working closely with other developers, UX designers, business and systems analysts Give training and demo sessions to Business users Skills / Attributes Required: 5-8 years experience development experience. Desirable: Property & Casualty insurance background with Policy, Claims and/or Billing domain experience. Application programming with inclination towards domain (Specifically Insurance Domain). Development experience with object oriented programming JAVA technology stack preferred though not mandatory. Exposure to any database with clear understanding of RDBMS concepts (SQL Scripting , Data analysis skills, basic Performance improvement understandings). Experience in SDLC processes and software version control understanding. Experience in ICD/ICM or Duckcreek is good to have Desirable: experience in setting up business rules and work flow concepts. Strong technical aptitude for both cloud-based and on-premise client solutions. Excellent written and verbal communication skills; ability to simplify and communicate technical issues with customers. Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer. Proven ability to maintain a professional demeanor when handling complex customer and internal issues. Strong commitment to quality and customer service. Works well in a remote team environment.

All About the Role: Design and Develop Quality software by practicing software engineering principles and best practices. Embrace First Time Right, Automation, Reusability, Maintainability and Secure Coding in everyday work. Design elegant solutions to meet the business process & requirements for the Product. Create holistic designs for development using a Test-Driven Development approach to ensure reusability & extensibility of capabilities in the future versions. Work with various stakeholders and identify the scope of the project, estimate-create a timeline, and come up with the approach and design for the features/epics. Develop & implement architectural and design principles to improve performance, capacity, and scalability of product. Take ownership while working in a SAFe Agile model with other developers, BA s, Architects to ensure that the end business & performance goals are met. Independently drive the conversations with all internal and external stakeholders to ensure the software delivered meets the business objectives and with the highest quality. Takes part in code reviews (self and team) and suggest/fix any defects/design issues identified. Ensure On-Time delivery of product features as per the Product Roadmap. Support issue analysis/triaging and provide fixes during test phases, as well as production issue resolution to ensure key Product SLAs are met. Present and highlight features in product demos to wider audience / customer. Document the architectural blueprint and end to end design through architecture, technical, user, troubleshooting, how to, etc. documents/guides. Lead team of 3-6 developers What You ll Bring: Self-driven, highly motivated, outcome focused - Ownership of technical designs, code development, and component test execution to demonstrate alignment to the functional & non-functional requirements. First-time-right Quality mindset, prefers to automate over doing same tasks manually, strives for delivering the best customer experience, ambitious and growth mindset. Employ exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems. Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace. Willing to work across time zones and with remote teams. All About You: Minimum 12 years of experience in Java /. Net / Oracle / SQL and web services software architecture and design (REST/SOAP). Minimum 5 years of experience in design patterns and framework/tool development. Minimum 2 years of experience of managing non-functional requirements (NFR) - performance, security, and availability. Minimum 5 years of Experience in P&C Billing Exposure to cloud applications including DevOps/DevSecOps, Scaling, Deployment and Automation; Cloud Exposure - MS Azure/AWS, Docker, Kubernetes, Jenkins, Jira. Experience in Veracode or similar vulnerability analysis tool(s) Other Qualifications: Bachelor s Degree in Computer Science or Engineering; Master s degree a plus Experience with SAFe Agile Development practices and processes. SAFe Practitioner certification preferred. Experience with the Majesco Platforms/Products is a plus Preferred Experience in developing packaged software (Products) preferably in the banking or financial services areas.

Rate Analyst/Product Configuration Analyst Job Summary: Are you a problem solving person with an analytical mind and good writing skills? Do you enjoy working with people? Ideal candidates have excellent organizational skills and time management abilities to prioritize and meet multiple deadlines. DRC is looking for recent graduates that are energetic, fast learning, and qualified to join our team. At DRC, we help our clients solve their complex business challenges by creating solutions that streamline their operations, increase their speed to market, and reduce their overall cost of ownership. Our teams are responsible for working with clients to analyze their daily operational workflow and recommending areas that can be optimized to increase efficiency, minimizing duplicate efforts and reducing the project timeline. Responsibilities: Analyzing client s business functions in order to develop new or modified information processing systems Review insurance carrier rate filings and derive rating calculations that are loaded in to Excel spreadsheets Developing or assisting with coordinating, and implementing plans to test business and functional processes during system development and quality assurance testing Creating or assists others in the writing of user documentation, instructions and procedures Other Duties as Assigned Requirements : Bachelors degree in the following fields or relevant job experience Technology: Computer Science, Software/Computer Engineering, MIS Business: Actuarial, Insurance, Finance, Business, Operations, Accounting Technical aptitude and interest Detail Oriented Independent, self-motivated with a drive to succeed Strong verbal and written communication skills and business and technical expertise to be proficient in communicating business and technical requirements Analytical/problem solving experience with complex business problems Experience using Microsoft products, Proficiency in Excel is required Willingness to travel