Job Description

Key Responsibilities Identify upsell and cross-sell opportunities within existing accounts Assist in building customer success plans aligned with business value and usage data Support tracking of revenue expansion and retention metrics across accounts Analyze product usage data to identify patterns, opportunities, and risks Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions Contribute to feedback loops that improve client outcomes and influence product development Facilitate case studies, testimonials, and customer stories Promote engagement through client surveys and customer advocacy campaigns Engage clients through QBRs/MBRs Generate upsell and cross-sell pipeline Support account health and retention Track customer satisfaction (CSAT) and advocacy metrics Requirements Hold an MBA degree from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience) Demonstrate strong communication, problem-solving, and stakeholder management skills Possess an analytical mindset with interest in customer experience and SaaS products Exhibit ability to multitask, learn quickly, and take initiative in a fast-paced environment Be immediately available to join by 9th June 2025 About Company: Kapture is the gold standard in enterprise SaaS and powers 500+ businesses globally to automate their sales and support. With a deep focus on enterprise mobility, Kapture is highly differentiated! We are headquartered in Bangalore and have offices in Delhi and Mumbai. Our channel partner network spans 12+ countries. Show more Show less