Job Description

We would prefer a young & dynamic FEMALE candidate from Aviation sector (Airline or Airport) or from Hotel or related Industry segment . Candidate should have pleasing personality, excellent communication & team mgt experience with good guest service/customer service or Passenger service experience. **Those who are having experience in managing Crew members can also apply for this role. Purpose of the JOB:- The role of the Airport Customer Service Manager at the Airport will involve leading and managing the customer service team to ensure passengers have a positive experience from arrival at the airport until boarding their flight. This position requires a strong background in customer service management, exceptional communication skills, and the ability to handle high pressure situations with ease. The manager will be responsible for developing and implementing customer service policies, training staff, and resolving any issues that arise. Collaboration with other airport departments, airlines, and external partners is crucial to ensuring seamless and efficient operations. Responsibilities: - Oversee daily operations of the customer service team. Ensure all passengers have a positive experience at the airport. Develop and implement customer service policies and procedures. Train and mentor customer service staff. Resolve customer complaints and issues promptly. Coordinate with other airport departments and airlines. Monitor and improve customer service performance metrics. Manage staffing levels and schedules. Ensure compliance with airport and airline regulations. Handle escalated customer service issues. Would be responsible for all the information/ concierge desk at the Airport. Implement customer feedback and improvement initiatives. Maintain a safe and secure environment for passengers and staff. Develop and maintain relationships with external partners, Cross functional Team Ensure efficient and effective passenger assistance services. Monitor and manage customer service budgets. Prepare and present reports on customer service performance. **Jewar location comes under Gautam Budh Nagar distt (UP) & is near to Greater Noida area (NCR) . Outstation candidates who are willing to relocate & having relevant Industry & role experience are also welcome to apply.