Manager - Business Operations

Job Description

Bizop Team @CheQ As a Manager Business Operations, you will play a critical role in setting up and managing processes across banking and non-banking products, ensuring operational excellence, maintaining SLAs, and handling internal and external escalations. This role is integral to running our business in a compliant and efficient manner while delivering a best-in-class customer experience. We are looking for proactive, strategic thinkers who can approach business challenges holistically and evolve into future leaders of the organization. What you'll be doing We are much more than our job descriptions, but here is where you will begin: Streamline and monitor operations across financial products, ensuring SLA adherence. Own end-to-end resolution of failed transactions, reconciliation, and financial tracking. Monitor payment processing, track partner performance, and drive improvements. Identify and investigate anomalies, fraud alerts, and operational risks. Lead stakeholder management, serving as the primary liaison between internal teams (Product, CX, Risk, Finance) and external stakeholders (banks, vendors, regulators). Proactively communicate with stakeholders, ensuring alignment and resolving concerns with data-driven solutions. Collaborate with cross-functional teams to improve efficiency and customer experience. What Youll need : Like us, you’ll be deeply committed to delivering impactful outcomes for customers: 4+ years of work experience & have the ability to understand operational risks and thereby develop solutions in mitigating those risks. Possess strong analytical and quantitative skills: ability to use hard data. Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes Knowledge of Payment gateway and their processes. (Reconciliations/chargebacks/Success Rate/Integrations Support) Communication skills - Exceptional verbal and written communication Listening skills - Understand, anticipate and resolve queries arising from various stakeholders Identify anomalies or suspicious behaviors and act quickly to reduce the impact Takes initiatives - Quickly and thoroughly solves problems when deliveries, transactions or experience do not go 100% as planned. Any Bachelor’s degree. Why should you join CheQ You define your work We acknowledge that your work does not define you. Its you who will define your work here. We do not encourage trade-offs between work and life. Propelled by courage & care We dare each other with the art of possible and then watch each others back delivering the solution with speed, agility, heart and rigor. Learn with the best With a strong leadership team from diverse backgrounds, you can expect to get the best of many worlds. And much more! Industry competitive compensation. Work on real problems of India that will create Impact at scale. Work with all the jazz and fancy that new and innovative technologies bring. What you will not get We come from a place of honesty. So let’s set our expectations right! Predictability of work You will be a spider in the web; we will throw everything at you! Climbing the slow ladder of Career Growth We all love to hop, skip & grow! Bureaucracy and slow decision making What was that again?? Meetings, meetings & only meetings We believe in agility, empowerment and get the work done! .