Manager - Client Servicing

Job Description

Overview: We are seeking a dynamic and experienced AVP of Client Servicing to join our team at Brandwidth Events a leading event management company. The ideal candidate will be responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving the success of our events. This role requires a strategic thinker with excellent interpersonal skills and a passion for creating memorable experiences. Key Responsibilities: Client Relationship Management: o Act as the primary point of contact for key clients, ensuring their needs are met and exceeded. o Develop and maintain strong, long-lasting client relationships. o Understand clients objectives and challenges to provide tailored solutions. Event Planning and Execution: o Collaborate with internal teams to design and deliver high-quality events that align with client goals. o Oversee all aspects of event management, including logistics, budget management, and vendor coordination. o Conduct post-event evaluations and gather client feedback to drive continuous improvement. Team Leadership: o Lead and mentor a team of client servicing professionals, fostering a culture of excellence and teamwork. o Provide guidance and support in the execution of client events, ensuring adherence to company standards. Strategic Development: o Identify opportunities for business growth and expansion within existing accounts. o Develop and implement client servicing strategies to enhance client satisfaction and retention. o Collaborate with sales and marketing teams to support client acquisition efforts. Reporting and Analysis: o Monitor and report on client servicing metrics, identifying areas for improvement. o Prepare regular reports for management on client feedback, service performance, and market trends. P&L Ownership: Oversee the overall financial health of the division, ensuring profitability and managing the budget to meet the organizations financial goals. Qualifications: Bachelors degree in Business, Marketing, Event Management, or a related field; Masters degree preferred. 8+ years of experience in client servicing, account management, or event management, with at least 2 years in a leadership role. Proven track record of successfully managing large-scale events and building strong client relationships. Exceptional communication, negotiation, and interpersonal skills. Strong organizational and multitasking abilities, with a keen attention to detail. Proficient in project management tools and software, as well as MS Office Suite. Ability to work in a fast-paced environment and adapt to changing priorities. What We Offer: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health insurance. Opportunities for professional development and career advancement. A creative and collaborative work environment.