Job Description

Role: to deliver faster, smarter, better business outcomes for our clients & partners. About Searce The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday. What are we looking for? This entrepreneurial technology managerial position challenges the client status quo by helping them re-imagine the art of what is possible using a consulting mindset and business strategy skills. This position oversees the delivery of managed services and carries solutioning for the clients in the best way possible. This position requires fanatic iterative improvement ability - the ability to architect, design, build, maintain and scale the solution. Have previously operated in a key decision making capacity to deliver exceptional outcomes in a constrained, high performance environment. Role & Responsibilities Manage CRE teams to ensure fantastic Cloud Managed Services to our customers. Plan, organize, and manage staff and overall CRE operations to ensure stability of customer's infrastructure. Implement CRE principles including but not limited to blameless PostMortem, automation, etc. Define, implement and enforce configuration management and change management policies and practices. Handle escalations and manage support from different levels. Perform tier-2 and 3 escalation support and act as the point of contact for all inquiries from other departments. Ensure adherence of operational metrics. Design, build, maintain and scale monitoring services across multiple environments over cloud/on-prem deployments . Manage tools, systems and procedures to ensure dynamic management of issues and customer management. Identify areas for process and efficiency improvement; recommend prioritized enhancements and oversee implementation Ensure continual process improvement including but not limited to automation of tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks. Ensure that reports are accurate and delivered on time. Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization. Evaluates technical skills of the team and ensures there is an appropriate level of expertise. Provide procedural training to staff. Perform performance objectives and performance reviews with all team members. Qualification Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least bachelor's or master's degree with qualifications in computer science, electrical engineering, telecommunication engineering or information technology along with: Overall 10+ years of experience in managing Operations in a 24/7 environment. Preferred to have 4+ years' experience in building and managing high-performance 24/7 CRE teams. Excellent understanding of Monitor Tools : Grafana, Prometheus, Kibana, aws ,azure , gcp monitor cloud tools. Excellent understanding of at least one Cloud - AWS/ GCP. Good to have - Project Management Certifications.