Job Description

Are you a strategic leader with a passion for driving impactful solution delivery and building high-performing teams? We re looking for a Manager, Customer Implementation to join our Professional Services team. In this pivotal role, you ll lead and mentor a team of Solution Consultants, ensuring consistent and successful service delivery across engagements. You ll partner closely with cross-functional teams, align consulting efforts with product capabilities, and champion best practices that elevate our customer experience. If you thrive in a fast-paced SaaS environment and are excited about shaping the future of solution consulting, we want to hear from you. What you ll be doing: Ensure consistent, efficient, and excellent solution delivery by empowering Solution Consultants in your practice area with product and industry knowledge, skills, and measures. Develop, refine, and maintain a delivery framework, methodology content, and best practice tools and templates for your practice area. Drive the reliability of consulting efforts and delivery across regions for successful ongoing Services engagements. Serve as the primary contact with the Product team to drive alignment and provide bi-directional input and feedback on product and platform capabilities within your practice area. Lead a team of Solution Consultants, providing guidance to enhance their thought leadership capabilities across all Solution Consulting resources. Collaborate with the Practice Director to ensure high utilization across the Practice team, effectively balancing project staffing needs to achieve revenue goals and margin targets. Develop training and certification programs for new Solution Consultants in your practice area. Participate in calls with prospects and existing customers to discuss services opportunities. Actively manage staffing requests on an ongoing basis to ensure projects get staffed with the right resources in a timely manner. What you bring to the team: Minimum of 10 years of professional experience in the IT industry , with at least 5 years of specialized experience in Technology Consulting, Sales Enablement, or Financial Services, demonstrating a broad scope of understanding and exposure across sectors Understanding of enterprise SaaS business and implementation models and process Passionate problem solver with the ability to balance both quantitative and qualitative elements to devise an overall solution Ability to understand a client s business case for purchasing a software platform, consult on solution approach and oversee implementation and delivery of work product Critical thinking, analysis, troubleshooting, and problem solving expertise Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers and stakeholders at all levels Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint Knowledge of data systems and structures Experience with all aspects of the Seismic platform Proficiency with Salesforce.com, and a solid understanding of Salesforce Object structure a plus Bachelor s Degree required, with a preference for technical, engineering and CS backgrounds What we have for you: At Seismic, we re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page .