Job Description

Role & responsibilities : Act as the primary contact for customer complaints, warranty issues, and ensure Zero KM Customer Complaints . Conduct GEMBA analysis , 8D action plans , and collaborate with CFTs for corrective actions. Lead warranty analysis, work with design teams for Joint Analysis (JA) , and drive process improvements. Handle global and customer portals for complaint tracking, resolution, and PPM management. Implement Interim Containment Actions (ICA) and work with third parties for issue resolution. Promote Six-Sigma, Poka-Yoke, and MSA to enhance quality processes and reduce defects. Monitor and drive initiatives to minimize COPQ and warranty costs. Conduct customer visits , relationship management, and present quality reports . Ensure prompt response and resolution of customer complaints with detailed reports. Mandatory for effective communication and customer interactions.