Manager - Customer Sucess and Revenue Assurance

Job Description

Role & responsibilities Ability to lead, motivate, and develop a team of customer success professionals. Establishing strong, trusted relationships with key customer contacts by regularly communicating and understanding their unique needs and goals. Collaborating with customers to set clear success metrics and develop customized plans to achieve their desired outcomes. Identifying opportunities to expand customer accounts by suggesting additional products or services that align with their needs. Gathering customer feedback through surveys, interviews, and regular check-ins to identify areas for improvement and inform product development. Identify areas for process improvement within the billing and revenue cycle to minimize revenue leakage. Generate detailed collection reports, tracking key metrics like collection rates, delinquency rates, and customer recovery success. Analyse account aging reports to identify high-risk accounts and prioritize collection efforts accordingly. Preferred candidate profile Excellent communication skills: Ability to effectively communicate with customers at all levels, both verbally and in writing. Relationship building skills: Establishing trust and rapport with customers to build strong long-term relationships. Analytical skills: Analyzing customer data to identify trends, potential issues, and opportunities for improvement. Revenue Assurance Skills : • In-depth knowledge of revenue assurance processes and techniques.• Strong financial analysis skills, with the ability to identify revenue leakage. Ability to work under pressure and meet collection targets. Sales and Negotiation Skills: Experience in managing upsell/cross-sell opportunities. Skilled in negotiating contract terms and renewals with customers. Relevant Experience : Previous experience in leading cross-functional teams or customer success teams. Demonstrated success in building and nurturing high-performing teams. Perks and benefits