Manager I, Prod Compliance, RISC Ops

Job Description

Role Details: Location: BLR/Work from home (Within Karnataka State) Employment Type: 12 months Contract Role & responsibilities A Manager in Compliance Operations team typically manages a team of up to 20 people. The basic responsibilities include, but not limited to - • Own business metrics and processes, aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of metrics • Contributes to goal settings for direct team members in lines with process goals • Responds to escalations/ analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews • Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required • Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams • Tracks and reports key team metrics • Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance • Develop teams, SMEs/ICs by setting SMART goals and driving developmental plans. Provide regular coaching and feedback and help them grow on functional and leadership skills *This opportunity is also ideal for women looking to return to work after a career break who has a strong background in People Management and development. Preferred candidate profile