Manager - Instant Office Solutions

Job Description

Manager - Instant Office Solutions Experience Bengaluru, Full Time Roles and Responsibilities Pipeline Performance Management: Conduct weekly calls with city IOS POCs to review sales pipeline, evaluate achieved figures and address challenges. Develop targeted strategies aligned with city-specific market dynamics, demand trends, and the availability of centre products and services. Assess the effectiveness of implemented strategies and analyze the resulting revenue generation Team Coordination Process Review: Organize city team calls to review IOS guidelines, implement new processes, and assess the team is following all the guidelines and processes. Analyze IOS member survey feedback and address areas of improvement highlighted by customers by taking appropriate action. Budgeting Forecasting: Develop detailed monthly and annual budgets, incorporating factors such as product availability, market demand, and performance trends at each center. Perform in-depth analysis of past financial data and current market conditions to create accurate forecasts. Share monthly expected closure figures and revenue projections with key stakeholders before the month-end to ensure alignment and proactive planning. Track the budget throughout the month, identify any differences from the plan, and look for solutions to stay aligned with financial goals. Market Analysis Pricing: Conduct comprehensive competitive market analysis to stay informed about industry trends, pricing strategies, and offerings from competitors. Regularly benchmark pricing against competitors to ensure competitive positioning while maintaining profitability. Collaborate with city teams to gather insights on local market conditions and competitor activities to refine pricing strategies. Revise rate cards periodically based on market insights, product availability, and feedback from teams to ensure alignment with business goals. Aggregator Management: Conduct monthly meetings with aggregators to review their performance, evaluate achieved targets, and address any operational challenges or bottlenecks. Collaborate with aggregators to strategize and implement promotional campaigns aimed at driving higher revenue and increasing visibility. Identify and explore new revenue opportunities, such as introducing tailored packages, exclusive offers and new products. Monitor aggregator feedback and suggestions to improve overall collaboration and enhance the customer experience. Facilitate seamless communication between aggregators and internal teams, such as marketing, operations, and finance, to address issues promptly and ensure smooth progress. Finance Coordination: Work closely with the finance team to ensure a timely and accurate monthly invoice for all services rendered to clients, including aggregators. Coordinate with the finance team to manage commission payouts for aggregators, ensuring they are processed on time and in line with agreed-upon terms. Assist in tracking and managing payments and outstanding invoices for aggregators. Identify areas where financial processes can be streamlined, making recommendations to improve efficiency and reduce administrative overhead Performance Assessment: Regularly review and analyze monthly MIS reports to evaluate the performance of each city. Identify and analyze low-performing centers and products by comparing current performance against targets, historical data, and market trends. Conduct a deep dive into the factors contributing to underperformance, such as operational inefficiencies, customer feedback, product availability and competitors offerings. Collaborate with city managers and team leaders to gather insights into local market conditions, customer preferences, and any external challenges that may be impacting performance. Regularly evaluate the effectiveness of implemented strategies, adjusting tactics as needed to achieve optimal outcomes and long-term growth. Cross-Functional Collaboration: Act as the primary liaison between different departments finance, legal, technology, strategy, marketing, and the AD ensuring seamless communication and collaboration to support business operations and achieve company goals. Engage with the marketing team to create effective promotional campaigns, improve customer engagement. Facilitate regular meetings and updates with cross-functional teams to ensure alignment on key initiatives, track progress, and address any potential challenges. Ensure that all teams are aligned on project timelines, deliverables, and key performance. Lead and Sales Support: Offer support to the team in closing bulk IOS leads by giving advice, assistance, and approvals by working closely with the Experience Head. Track and monitor the progress of bulk leads, providing ongoing updates to senior management and stakeholder. Develop and implement strategies to drive sales and lead generation by closely coordinating with the centre teams. Work with centre managers and sales representatives to identify key opportunities for upselling and cross-selling. Preferred qualifications Bachelors degree 7+ years of experience Drive for Results Teamwork/ Partnering Compliance Orientation Continuous Learning Customer Focus Financial Acumen Analytical Thinking Decision Making Innovative thinking