Manager, Payroll Operations

Job Description

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunities for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally. Responsibilities : The Manager, Payroll Operations will oversee the blended payroll Tax Operations and POET team in Chennai. The ideal candidate will have proven experience in building and managing a high performing team. This position will serve to assist in creating and ensuring success of OKRs. The Manager, Team Suite Operations will oversee a team that will manage client tax deposits, system corrections, and various banking and benefit functions. Educate, manage, train, coach and mentor a team of 8-12 payroll operations specialists 4+ years of US based payroll tax experience 2+ years of experience owning a process or team project Monitor and audit workflow efficiency to identify trends and process improvement opportunities Regularly evaluate employee performance and ensure accountability. Drive team success of periodic Objective and Key Results (OKR) Provide subject matter expertise related to payroll operations and tax filing. Oversee Tax Operations process to ensure amended payroll tax returns are filed timely. Resolve transaction related inquiries for customers and support teams. Responsible for building, maintaining, and occasionally presenting data on key team performance indicators to stakeholders including senior leadership. Experience mentoring or being a peer leader Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management Solution-oriented with proven ability to drive results Proficient in Microsoft Excel Ability to perform multiple tasks, in high paced and fluid environment, and effectively manage time A minimum of a bachelor's degree is required. This role follows a hybrid work model, requiring a minimum of two days per week in the office Shift timings from 2pm-11pm Special Sauce* (Non-essential Skills/Nice to Haves) Experienced with MasterTax is a plus Payroll Service Provider Experience Preferred