Job Description

The AI/ML team is at the forefront of how Capital One builds and deploys responsible AI and ML models and features; we onboard and educate associates on the AI/ML platforms and products that the whole company uses; we drive new innovation and research; and we're working to seamlessly infuse AI and ML into the fabric of the company. The experience were creating is the foundation upon which our lines of business will continue to deliver next-generation machine learning-driven products and services for our customers. In this role, you will focus on developing Observability capabilities for the teams within Capital One building Generative AI (GenAI) applications. More specifically, you will have to: Understand the Observability requirements for the GenAI application teams Collaborate with teams in India and USA to drive alignment with different teams working on the platform Develop short and long-term strategies for your area Partner with business and technology leadership to align on prioritization of problems to be solved to maximize business and customer outcomes Incorporate design thinking and analytics to inform product design Maintain a healthy backlog of work and play a critical role in many agile ceremonies. Support the team with escalation and resolution of impediments Serve as the connection between customers, Capital One s mission, and your team We want you if you are : Intellectually Curious - you're comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges. Communicator Influencer - You are comfortable influencing a group of executives as we'll as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas. Do-er - you're biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product Passionate Customer Focus - You care about growing others and bringing them together around what s possible. You have a desire and ability to connect with our customers to fully understand their needs and build long lasting relationships. Learner - You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new Team Player - You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development. Basic Qualifications : Bachelors Degree At least 5 years of experience in B2B product management At least 3 years of experience in Agile product management Familiarity with Generative AI technologies like Large Language Models (LLMs), Retrieval Augmented Generation (RAG), Guardrails, Frameworks like LangChain, etc Familiarity with Observability solutions Preferred Qualifications : MBA or Master s degree Experience building observability/monitoring products Experience with Machine Learning and Artificial Intelligence technologies